Hardware Installer Technician

4 days ago

Makati, Philippines Fireclay Corporation Full time

  • Provide expert technical assistance to customers post-purchase.
  • Troubleshoot and resolve product issues via phone, email, and chat.
  • Collaborate with engineering and product teams for solutions.
  • Document support interactions and update the knowledge base.
  • Train customers on product usage and best practices.
  • Ensure high levels of customer satisfaction and retention.
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: 1-3 years of relevant experience as a technician or in quality audit roles.
  • Skills and Competencies: Proficient in technical tasks, quality inspection, and documentation.
  • Responsibilities and Duties: Conduct audits, maintain equipment, and ensure compliance with quality standards.
  • Working Conditions: Generally office-based with occasional fieldwork; may involve manual tasks.
  • Qualities and Traits: Detail-oriented, motivated, and strong communication skills necessary.
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