IT Technical Support

2 weeks ago


Davao del Sur Philippines HOTWARE SOLUTIONS PHILIPPINE INC. Full time

Responsibilities

  • Troubleshooting and Technical Support: Diagnose and resolve technical issues related to hardware, software, or network problems. This includes assisting users with computer malfunctions, software installations, or internet connectivity issues.
  • User Assistance: Provide support to employees or customers by responding to queries and guiding them through technical problems via phone, email, or remote desktop tools.
  • System Setup and Configuration: Install, configure, and upgrade software and hardware on systems, including computers, printers, and other peripherals.
  • Software Installation and Updates: Install, update, and maintain software applications and operating systems. Ensure users are running the correct software versions and that systems are up-to-date.
  • Network Support: Assist with network-related issues such as Wi-Fi setup, VPN connections, and LAN configurations. Ensure network security protocols are followed.
Qualifications
  • Education: A degree in Information Technology, Computer Science, or a related field, or equivalent technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is often preferred.
  • Experience: Prior experience in IT support or a related role (typically 1-3 years), with familiarity in troubleshooting both hardware and software problems.
Technical Skills
  • Knowledge of operating systems (Windows, macOS, Linux).
  • Familiarity with network configurations and protocols.
  • Experience with software installation and updates.
  • Understanding of IT security practices.
  • Problem-Solving Abilities: Strong analytical skills to diagnose and resolve technical issues efficiently.
  • Communication Skills: Excellent written and verbal communication skills to interact effectively with users and provide clear instructions or explanations.
  • Customer Service Skills: Ability to maintain a helpful and professional demeanor while addressing user issues, providing excellent service.
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