Welfare and Compliance Officer

1 week ago

Makati, Philippines CITADEL Full time

Job brief:

We are seeking a proactive and compassionate Welfare and Compliance Officer to champion the welfare and regulatory compliance of our deployed workers. The role involves monitoring worker well-being, handling welfare cases, and ensuring adherence to local and international labor standards. If you have experience in a manning company or international manpower recruitment agency and are passionate about worker advocacy and compliance, we encourage you to apply.

Responsibilities:
  • Serve as the primary point of contact for worker welfare concerns, complaints, and incident reports.
  • Liaise with government agencies (DMW/POEA, OWWA, DOLE, NLRC, MWO/POLO), embassies, and legal teams regarding worker cases, settlements, and repatriation.
  • Attend conciliation meetings and provide timely updates to management.
  • Conduct Pre-Departure Briefings (PDB) and ensure completion of all required documentation (Acknowledgement, No Fees Certification, Photo Consent, Covid Declaration, etc.).
  • Monitor the well-being and work conditions of deployed workers through regular check-ins and reporting.
  • Prepare and submit welfare status reports for management and regulatory compliance.
  • Facilitate conflict resolution by investigating disputes and proposing fair, effective solutions.
  • File insurance claims and prepare necessary legal documents for each case.
  • Stay updated on regulatory changes and internal policies; recommend process improvements as needed.
  • Assist in document management and quality system updates.
  • Provide counseling and support to workers, especially in cases of abuse or distress.
  • Promote best practices in labor standards and worker welfare.
Requirements:
  • Bachelor's degree in Human Resources, Psychology, Social Work, or related field.
  • At least 2 years' experience as a Welfare Desk Officer, Wellness Officer, or similar role in a manning company or international manpower recruitment agency.
  • Strong knowledge of local and international labor standards and regulatory requirements.
  • Experience in handling worker complaints, conciliation meetings, and coordination with government agencies.
  • Excellent communication, counseling, and conflict resolution skills.
  • Detail-oriented, proactive, and able to handle sensitive cases with confidentiality.
  • Willing to travel and attend offsite meetings as needed.
  • Experience in preparing legal documents, insurance claims, and compliance reports.
  • Background in document management and quality systems.
  • Ability to speak additional languages is an advantage.
Bonus Points If You Have:
  • Experience working in the manning industry
  • Background in an international manpower recruitment agency
  • Human Resources (HR) experience
  • HR operations experience
Behavioral:
  • Demonstrates empathy and genuine concern for worker welfare
  • Maintains professionalism and confidentiality when handling sensitive cases
  • Proactive in identifying and resolving issues before they escalate
  • Strong communicator, able to coordinate effectively with diverse stakeholders
  • Detail-oriented and organized, ensuring accurate documentation and compliance
  • Adaptable and able to work well under pressure or in urgent situations
  • Upholds integrity and fairness in all dealings with workers, clients, and partners
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