Compliance Officer

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday–Wednesday, 3:00–11:00 PM Manila time; Thursday–Friday, 1:00–9:00 PM Manila time.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 27,000 to 35,000

We value transparency and encourage applicants comfortable with this range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for two Compliance Officers to join Cambridge OCR's Compliance Team. In this role, you will manage malpractice cases, appeals, complaints, and other compliance processes to maintain the integrity of our qualifications. Your work will help ensure excellent customer service and compliance with statutory and regulatory requirements.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Compliance Officer?

Reporting to the Compliance Assistant Manager, your accountabilities will include:

• Investigate and make decisions on cases of malpractice
• Liaise with centres to provide and obtain information relating to on-going malpractice investigations, appeal and compliance cases and their outcomes
• Ensure key records and documentation are up to date for Business Continuity
• Act as secretary for the Malpractice Committee taking minutes of meetings
• Support Compliance Managers to report on, generate insight from, review and improve the Compliance Team's processes and OCR's customer experience

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• A flexible, positive, and proactive attitude.
• Excellent written English, with strong spelling, punctuation, and grammar skills.
• Proficiency in Microsoft Office and the ability to learn new software and systems quickly.
• Strong organisational skills, with the ability to manage workloads effectively and meet tight deadlines with accuracy.
• A customer-focused approach, with enthusiasm for enhancing Cambridge OCR's customer service.

Desirable:

• Experience in minute or note taking.
• Familiarity with working in a regulatory environment.
• Experience managing high volumes of customer communications via email.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.