Customer Support Team Leader | Work Onsite
4 weeks ago
CUSTOMER SUPPORT TEAM LEADER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT WILL BE YOUR MAIN RESPONSIBILITIES? Review each team member’s performance in their emails & live chats Suggest improvements to individual team members written responses Provide weekly reporting on individual and team performance Train new Customer Service Representatives Improve efficiency levels of individuals & the team Lead team meetings Suggest and develop improvements to customer experience Deal with customer escalations via email and phone when required Motivate & inspire the team Create a positive & fun working environment WHAT ARE WE LOOKING FOR? CUSTOMER SERVICE Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner. Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports. Professionally managing any escalations to the frontline supervisor. Remain up to date on current technical information and training. Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future. #J-18808-Ljbffr
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Team Leader
4 weeks ago
, Metro Manila, Philippines Development and Growth Full timeJob Position: Team Leader (Inbound and Outbound Sales)Work Setup: Onsite – transitioning to Work from Home in AugustLocation: Mandaluyong CityCompany Setup: BPO supporting Australian clientsShift Schedule: Day shiftSalary: ₱25,000 – ₱30,000 monthly Job Summary We are looking for a motivated and experienced Team Leader to manage and support our team....
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IT Team Leader
3 weeks ago
, Metro Manila, Philippines Kwanii Full timeOverview We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Metro Manila . The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT...
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Customer Support Consultant | Work Onsite
3 weeks ago
, Metro Manila, Philippines Satellite Office Full timeCUSTOMER SUPPORT CONSULTANT Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN CUSTOMER SUPPORT CONSULTANT? A proactive and customer-focused...
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IT Team Leader
3 weeks ago
, Laguna, Philippines Kwanii Full timeWe are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Laguna . The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support,...
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IT Team Leader
3 weeks ago
, Bulacan, Philippines Kwanii Full timeOverview We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Bulacan . The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT...
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Urgent: Team Leader
4 weeks ago
, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full timeJob Title: Team Leader Healthcare | Ortigas, Pasig The Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...
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Team Leader
1 week ago
Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per yearWE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...
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Team Leader
2 weeks ago
, Metro Manila, Philippines Spotlight Retail Group (SRG) Full timeOverview Join to apply for the Team Leader - Melville role at Spotlight Retail Group (SRG) . Are you passionate about the great outdoors and delivering top-notch customer experiences? We’re hiring a Team Leader for Melville to lead our journey to retail success with Anaconda. What’s in It For You Competitive salary package – plus quarterly profit share...
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CS Team Leader
2 weeks ago
Ortigas, Metro Manila, Philippines GameClub SEA Full time ₱900,000 - ₱1,200,000 per yearPlayer Support Squad LeaderLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Operations ManagerIndustry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS...
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Team Leader
4 weeks ago
, Metro Manila, Philippines Private Advertiser Full timeAbout the role As a Team Leader (Collections), you will play a pivotal role in leading and managing a team of customer service professionals who are responsible for collecting outstanding debts. This is a full-time position based in Ortigas, Pasig City, Metro Manila. You will be responsible for driving efficient and effective debt collection processes, while...