Risk Manager I, In-Person Investigation

1 week ago

Southern Manila District, Philippines Amazon Jobs Full time

Overview

Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a Risk Manager to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts. You will manage a team of Risk Specialists that holistically review accounts for fraudulent or counterfeit abuse, deepen supply chain verification, and verify seller identities in-person. You will participate in strategic planning and project road mapping, drive intelligence initiatives targeting new and emerging fraud threats to Amazon, handle complex escalations, and collaborate with global teams to reach our goals. You will advocate on behalf of the team to prioritize work with stakeholders.

You will be working in a fast-paced environment where every day brings new challenges and opportunities. You should have excellent communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.

Responsibilities
  • Manage a team of 6-10 employees.
  • Manage individual and team performance expectations and goals, monitor real-time service levels and schedule adherence, and hold teams accountable to meet and exceed performance targets.
  • Monitor key performance metrics for productivity and quality and provide guidance to continuously meet and exceed goals.
  • Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders.
  • Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes.
  • Partner with cross-functional teams across Amazon for collaboration on fraud risks and investigations.
  • Strive for operational excellence and process improvement; analyze key levers of the business to identify trends and proactively address root causes of defects.
  • Demonstrate excellent English communication skills (reading, listening, speaking and writing) with the ability to compose grammatically correct, concise and accurate written responses.
Qualifications
  • Bachelor's degree with 5+ years of experience in relevant industries such as law, customer service, investigations, risk management, project management, etc.
  • Minimum of 2 years of experience managing a team.
  • Excellent interpersonal and presentation skills.
  • Data-driven decision making and quantitative analysis skills.
  • Ability to hire and develop a team.
  • Operational excellence and relevant project management experience.
  • Advanced working knowledge of MS Office (especially MS Excel and Word).
  • Experience in programs related to identity verification.
  • Proficient in Mandarin, Vietnamese, Japanese and/or Korean is an advantage but not required.
  • Advanced qualifications such as MBA would be advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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