User Voice Program Lead

Overview

Join the team redefining how the world experiences design. Kamusta, hey, g\'day, mabuhay, kia ora, 你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time-consuming and you\'re probably keen to find out what\'s on offer, so we\'ll get straight to the point.

Where And How You Can Work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we\'ve created an environment that truly empowers you to thrive.

About The Role

At Canva, we’re all constantly striving towards our Crazy Big Goals Since growing to a worldwide team of over 5,500 we need to ensure we’re working as effectively and efficiently as possible, which is where our Operational Business Partners come in. An Operations Business Partner works alongside the Leadership Operations role, as well as the Group Lead, and are responsible for improving how the group operates. The main goal is to ensure that the group is incredibly efficient & effective by setting processes and building out the groups operational foundations. In this role you will own the group\'s cadences, communications and goal tracking and organise team events and celebrations. You will coordinate special projects and drive them to unilateral success by coordinating and communicating between key project owners. In short, you\'ll be the chief wrangler of anything operationally within the group that needs focus.

Using your experience with program/project management, product operations, administration, and relationship-building you will work with cross-functional teams and working groups to help Canva to achieve the level of operational efficiency, cooperation & collaboration that our front-line teams need to hit our goals.

What You’ll Do

• Own and elevate team operations
  • Build and maintain operating cadences, project tracking tools, retrospectives, and clear documentation practices.
  • Run the “engine room” of internal operations—ensuring the team’s time is spent on high-impact work and aligned to group priorities.
  • Identify inefficiencies and proactively redesign workflows, tools, or systems to improve how we operate.
• Be a strategic partner to group and leadership teams
  • Collaborate closely with Group Leadership and Leadership Ops to translate vision into clear, trackable plans.
  • Help plan and sequence big-picture initiatives and goals, define success metrics, and ensure accountability across workstreams.
  • Act as a connector between stakeholders—bridging local context and global strategy.
• Facilitate communication, alignment, and clarity
  • Proactively raise blockers, facilitate problem-solving, and drive context-sharing across specialties and teams.
  • Use storytelling, reporting, and forums to bring visibility to outcomes, risks, and learnings.
  • Own cross-team events, initiatives, and celebrations that promote connection and alignment.
• Drive insight and foresight
  • Track performance and proactively flag emerging issues or opportunities.
  • Partner with Leads to anticipate resourcing, engagement, or operational challenges before they arise.
  • Constantly seek ways to make things better—whether it’s a system, tool, cadence, or behaviour.

What We're Looking For

• You have experience in operations, program management, or business operations—especially in fast-paced, ambiguous, or high-growth environments like startups, scale-ups, strategy & ops, or consulting.
• You’ve led or contributed to designing internal systems and team cadences—whether that’s OKRs, comms frameworks, Jira boards, Sheets trackers, or performance scorecards.
• You know how to partner with senior leaders, offering operational insight and structure to help them plan, prioritise, and problem-solve effectively.
• You’re comfortable in the grey—when things are ambiguous, you don’t wait for answers, you help create clarity.
• You’re a strong communicator who can zoom into operational detail when needed and zoom out to connect it back to the bigger picture.
• You take initiative—you spot inefficiencies, blockers, or misalignments and act on them before they become problems.
• You think in systems, holding complexity, context, and constraints while still moving toward the simplest and most effective solution.
• You’re familiar with tools like Sheets, Jira, Confluence, Slack, and internal dashboards or feedback tooling to drive visibility and alignment.

About The Group

Canva’s User Voice Supergroup\'s mission is “Every user empowered, every voice heard” and we interface to our most valuable partners; our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and chat experience.

What\'s in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you\'ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here\'s a Taste Of What\'s On Offer

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other Stuff To Know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you

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