Current jobs related to User Experience Lead - Makati - Monroe Consulting Group

  • FSSC Key User

    1 day ago

    Makati, Philippines SGS Full time

    SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over2,500 laboratories and business facilities across 115 countries, supported by a team of99,500 dedicated professionals with over 145 years of service excellence. Job Description The FSSC Key User acts as an expert and super-user for ERP and finance...

  • FSSC Key User

    6 days ago

    Makati City, National Capital Region, Philippines SGS Full time ₱900,000 - ₱1,200,000 per year

    Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence. Job Description The FSSC Key User acts as an expert and super-user for...

  • FSSC Key User

    4 days ago

    Makati City, National Capital Region, Philippines SGS Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionSGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.Job DescriptionThe FSSC Key User acts as an expert and super-user for ERP and...

  • Finance End-User Support Analyst

    7 days ago

    Makati, Philippines ING Group Full time

    Finance End-user Support Analyst Background on what ING is about: ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge...

  • End User Support Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title: Associate Wifi and End-User Support SpecialistCompany Overview:For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives.   To create true business value our innovative solutions are designed to meet customers' individual...

  • Service Delivery Lead

    3 weeks ago

    Makati, Philippines Trends Group, Inc. Full time

    Overview The End-user Support Lead Engineer is a front-line IT professional responsible for providing comprehensive technical support to end-users within the organization. This role involves diagnosing, troubleshooting, and resolving hardware, software, and network issues encountered by employees. The End-user Support Engineer will primarily work in client...

  • DESIGN LEAD

    4 weeks ago

    Makati, Philippines Studio-Id8 Interior Design Services Full time

    assist I&A DH to regularly review project progress, details and specifications of projects. can oversee multiple projects. must be licensed Architect or Interior Designer. 5-7 years of experience. has Engineering knowledge Collaborate closely with the Principal Designer and Experience and Brand team to develop concepts and establish the overall design...

  • Solutions Architect Lead

    2 weeks ago

    Makati, Philippines Smart Communications, Inc. Full time

    Responsibilities Manages the internal and external team to ensure timely, within budget, and quality delivery of new applications, new functions of existing applications, and maintenance of corporate technology applications based on business objectives and maximize business benefit. Creates/Reviews conceptual and logical business solution design for BAU and...

  • UX/UI Delivery Lead

    3 weeks ago

    Makati, Philippines Manulife IT Delivery Center Asia Inc. Full time

    Overview The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience experts with the resources to solve critical problems for the future of our business, which is why we need you. As the UX/UI Lead for the MITDC design team , you will play a pivotal role in...

  • UX/UI Delivery Lead

    1 week ago

    Makati, Philippines Manulife Full time

    Manulife Makati, National Capital Region, Philippines The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience experts with the resources to solve critical problems for the future of our business, which is why we need you. As the UX/UI Lead for the MITDC design...

User Experience Lead

4 weeks ago

Makati, Philippines Monroe Consulting Group Full time

Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of a leading global producer of industrial minerals-primarily derived from calcium carbonate, dolomite, and perlite-and a worldwide distributor of specialty chemicals. With over 20 years of expertise in indenting, importing, stocking, marketing, and distributing specialty and industrial chemicals, the company is based in Makati and offers a hybrid work setup .
Job Summary:
Our client is seeking a User Experience Lead to support the daily delivery of Digital Transformation (DTX) services. The role focuses on bridging the gap between technology and user productivity through the development, implementation, and enhancement of communication and training tools. This individual will enable internal users to maximize the efficiency and value of DTX services. The position requires close collaboration with Service Owners, Service Managers, Business Engagement Managers, Omya's Marketing and Communications teams, and external partners.
Key Responsibilities:

  • Execute user experience strategies for DTX services in coordination with Service Owners and Managers.
  • Measure and report on user adoption success rates for each DTX service.
  • Support solution design and implementation to ensure successful user adoption of new services and tools.
  • Deliver training and adoption strategies for DTX services, particularly focusing on tools like Microsoft 365 and Teams.
  • Ensure proper setup and usability of DTX service delivery tools to enhance end-user experience.
  • Collaborate with Integration Managers and Key Users to align services with business needs.
  • Maintain up-to-date training and communication materials in partnership with the DTX Communications team.
  • Serve as a subject matter expert for user training and adoption specific to business department needs.
  • Champion end-user services, boosting collaboration and productivity through tools such as O365, Teams, SharePoint, Digital Office, and Meeting Room Technologies.
  • Promote new and existing technologies and drive best practices in user adoption.
  • Influence and empower users to self-solve through coaching and enablement.
  • Work closely with Corporate Communications to drive IT and tool adoption.
  • Build and manage relationships across core business and technology teams.
  • Stay current on digital technologies, especially End-User Services, and related roadmaps.
  • Create engaging content (articles, videos, presentations) to inform users of available technologies.
  • Define and implement methods for tracking metrics aligned with SLAs and KPIs in coordination with the UX Lead and DTX Operations Manager.

Key Qualifications:
Education:

  • University degree in Computer Science or a related field.

Experience:

  • Proven experience as an IT Manager or similar role, delivering service for Operational Technology, Applications, and Infrastructure in a global, multinational environment.
  • Solid background in managing budgets and controlling costs.
  • Experience in maintaining and operating complex, high-value solutions with strong customer satisfaction.

Skills:

  • Recent certifications in M365 and/or User Adoption & Communication.
  • ITIL v3/v4 certification preferred.
  • Ability to translate technical concepts for non-technical users.
  • Strong communication, presentation, and interpersonal skills.
  • Passion for technology, strategic thinking, and problem-solving.
  • Experience in driving communication, change management, and adoption campaigns.
  • Self-starter with the ability to work independently and drive initiatives.

Other Requirements:

  • Comfortable working in a virtual, global IT environment within a matrix organization.
  • Willingness to travel as needed (minimal).
#J-18808-Ljbffr