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Technical Support Representative
4 weeks ago
About the role We are urgently seeking a Technical Support Representative to join the team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a full-time employee, you will be responsible for providing high-quality technical support and customer service to our clients. This is an excellent opportunity to develop your skills in a fast-paced, dynamic environment. What you'll be doing Answering incoming calls and emails from customers, diagnosing and troubleshooting technical issues Providing step-by-step guidance and solutions to resolve customer problems Documenting customer interactions and maintaining accurate records Escalating complex issues to the appropriate team or department as needed Continuously learning about new products, services and technologies to enhance your technical expertise Collaborating with cross-functional teams to improve customer experience What we're looking for 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus) At least 6 months experience in technical support or client account management. Experience of troubleshooting hardware, software, network issues, or SaaS products High technical aptitude for troubleshooting complex issues across various platforms Strong critical thinking and analytical skills Quick comprehension of new technical concepts and updates Clear verbal and written communication, explaining complex concepts simply Calm and solution-focused in high-pressure situations Positive attitude and willingness to learn and grow Strong attention to detail and ability to prioritize tasks Team-oriented with a collaborative approach to resolving issues Ability to work with less supervision. Ability to work in a team environment Willing to work in shifting schedules Willing to render overtime if needed. Willing to work in-center. What we offer Competitive salary and performance-based bonuses Comprehensive health insurance coverage Opportunities for career development and skill enhancement Flexible work arrangements and a healthy work-life balance A collaborative and inclusive company culture About us Talent Outsourcing Channel Solutions' is a leading provider of customer service and technical support solutions. We pride ourselves on delivering exceptional service and innovative solutions to our clients. With a strong focus on employee development and well-being, we are committed to creating a positive and fulfilling work environment for our team. Apply now to become our next Technical Support Representative and join our growing team #J-18808-Ljbffr
