Customer Problem Manager

4 weeks ago

Taguig, Philippines Globe Telecom Full time

Customer Problem Manager Join to apply for the Customer Problem Manager role at Globe Telecom . At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manage the lifecycle of all problems to prevent incidents and minimize the impact of incidents that cannot be prevented. Drive problem management to ensure future incidents are prevented as much as possible, including identifying root causes for incidents. Problem identification. Problem fix orchestration (interim and permanent solutions), identify RCA and prevent incident recurrence. Post‑mortem review following major incidents. Service improvement plan for PRs. Requirements Advanced knowledge of process standards such as ITIL, CMMI, etc. preferred. 3-5 years of experience in governance, business planning, risk management and audit areas. Telecom or IT Organization experience preferred. Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results. Bachelor's degree in business administration, engineering management or accounting. PMP, or Six Sigma certificate desired. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here. Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industry Telecommunications Job Location Taguig, National Capital Region, Philippines #J-18808-Ljbffr

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