Refunds Lead

4 weeks ago


Makati, Philippines TASQ Staffing Solutions Full time

Work Arrangement: Hybrid (Ayala, Makati) Shift Schedule: Nightshift Requirements: Refunds Experience Processing of Payments, Invoices and Collections Cash Flow Analysis Resolving Billing Discrepancies Reconciliations Month-End Closing Financial Reporting Accounting Tools: SAP/Oracle Responsibilities: Team Management:  Supervising and mentoring a team of refund specialists, providing guidance, training, and performance feedback. Process Oversight:  Managing the entire refund process, from initial request to final resolution, ensuring adherence to established procedures. Issue Resolution:  Investigating and resolving complex refund-related issues, escalating as needed, and implementing solutions to prevent recurrence. Collaboration:  Working closely with other departments (customer service, billing, finance) to streamline the refund process and address customer needs effectively. Compliance:  Ensuring all refund activities comply with company policies and relevant financial regulations.



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