Sales Ops Supervisor

4 weeks ago

Antipolo, Philippines Branders (Philippines) Inc. Full time

Sales Supervisor

Summary: We are searching for a dedicated, supportive Sales Supervisor who can coach and motivate call center representatives as they field calls from clients. The Sales Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.

To succeed as a Sales Supervisor, you should be focused on helping your team build necessary skills and knowledge, so they can better support customers. You should be supportive, communicative, and attentive.

Essential Duties and Responsibilities

Other duties may be assigned to meet business needs.

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all contact center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine contact center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Perform all other duties and or projects as assigned by a supervisor or manager.
Requirements
  • High School Diploma or equivalent, but more education, especially in management, is preferred.
  • Call center, customer service, or supervisory experience may be required.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
  • This role will be on a night shift and will be working from home.
#J-18808-Ljbffr

  • Senior Business Development Representative/Supervisor

    4 weeks ago

    Antipolo, Philippines Prime System Solutions Full time

    Senior Business Development Representative/Supervisor (Remote) Join to apply for the Senior Business Development Representative/Supervisor (Remote) role at Prime System Solutions 2 days ago Be among the first 25 applicants Join to apply for the Senior Business Development Representative/Supervisor (Remote) role at Prime System Solutions Job Summary We...

  • Sales Associate

    2 days ago

    Antipolo City, Calabarzon, Philippines Diversified Services Solutions Inc. Full time ₱150,000 - ₱250,000 per year

    Job Description:Assist and attend to customers in retail locations and event setupsPresent Apple product features and help customers find the best device or accessoryDrive sales and achieve assigned targetsOrganize and maintain clean, well-presented product displaysCoordinate with the supervisor for sales updates and inventory requestsQualifications:Minimum...

  • Sales Associate

    5 days ago

    Antipolo City, Calabarzon, Philippines Diversified Services Solutions Inc Full time ₱150,000 - ₱250,000 per year

    Job DescriptionAttend to customers in stores, booths, or eventsExplain product features and help customers choose the right device or accessoryPromote products and achieve assigned sales targetsMaintain product displays to ensure they are clean, updated, and visually appealingProvide sales updates and report stock requirements to the...

  • Field Sales Supervisor

    1 week ago

    Antipolo A, Philippines Radiowealth Finance Company Full time ₱250,000 - ₱500,000 per year

    Primarily responsible for the overall sales performance of the assigned branch/s. The position is responsible for agent recruitment and development, execution of sales and marketing strategies and plan at the branch level through effective leadership and execution skills. Is also responsible for supporting the dealers/key account relationship-building...

  • Sales and Marketing Supervisor

    1 week ago

    Antipolo City, Calabarzon, Philippines Integrated Resorts Property Management Incorporated Full time ₱420,000 per year

    Job Qualification:Bachelor's degree in Hospitality Management, Tourism, Business Administration, or any related field.With 1–2 years of relevant experience in sales, operations, or property/hotel management.Strong background in customer service, client relations, and business operations.Proficient in sales strategies, marketing initiatives, and basic...

  • Store Supervisor- ANTIPOLO BRANCH

    1 day ago

    Antipolo City, Calabarzon, Philippines STARBREAKER CORP Full time ₱900,000 - ₱1,200,000 per year

    1. SPECIFIC DUTIES AND RESPONSIBILITIES1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates...

  • Shift Supervisor

    2 days ago

    Antipolo A, Philippines KITCHEN CITY Full time ₱228,000 - ₱264,000 per year

    SHIFT SUPERVISORJob SummaryThe Shift Supervisor is responsible for managing store operations during assigned shifts, ensuring efficient workflow, quality service, and compliance with food safety and operational standards. The role includes supervising staff performance, managing customer service, and supporting the Store Manager in achieving daily targets...

  • Area Supervisor

    1 day ago

    Antipolo City, Calabarzon, Philippines Innovention Food Resources, Inc. Full time ₱900,000 - ₱1,200,000 per year

    As an Area Supervisor of Famous Belgian Waffles, you will be responsible for overseeing the day-to-day operation of franchise operation stores. Ensures each store consistently follows standard operating procedures. Conducts store visits, minimum of 4-stores per day. Provides feedback and recommendations to franchisee.You will be directly reporting to the...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Antipolo, Philippines Jskhotels Full time

    Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding...

  • Area Supervisor

    2 days ago

    Antipolo City, Calabarzon, Philippines INNOVENTION FOOD RESOURCES-FAMOUS BELGIAN WAFFLES Full time ₱900,000 - ₱1,200,000 per year

    As an Area Supervisor of Famous Belgian Waffles, you will be responsible for overseeing the day-to-day operation of franchise operation stores. Ensures each store consistently follows standard operating procedures. Conducts store visits, minimum of 4-stores per day. Provides feedback and recommendations to franchisee.You will be directly reporting to the...