Quality Assurance Officer

7 hours ago

Makati, Philippines The Bistro Group Full time

Overview The QA Officer ensures that all restaurants adhere to company standards on food safety, product quality, cleanliness, and customer service. This role involves conducting regular store audits, training staff on quality protocols, and coordinating with Operations, Kitchen, and HR to address any non-compliance issues. Responsibilities Conduct regular store inspections and audits (food handling, sanitation, product quality, and service). Monitor compliance with food safety standards (e.g., DOH, LGU, and company-specific policies). Validate proper implementation of SOPs in kitchen and dining operations. Prepare and submit QA reports and corrective action plans . Coordinate with the Operations and Training teams for continuous improvement programs . Investigate customer complaints related to food safety and product quality. Support new store openings by checking readiness in terms of food safety and quality compliance. Conduct staff training and orientation on hygiene and quality standards. Ensure pest control and sanitation programs are implemented and documented. Qualifications Bachelor’s Degree in Food Technology, Hotel & Restaurant Management, Nutrition, or related field . At least 1–3 years of experience in QA, F&B operations, or food safety. Knowledgeable in HACCP, GMP, and food safety standards . Strong analytical and auditing skills . Excellent communication and report-writing abilities. Willing to travel for store audits and work flexible hours. Performance Indicators Audit compliance rate per store Timely submission of QA reports Number of corrective actions implemented Reduction in customer complaints related to food quality or safety Seniority level Associate Employment type Full-time Job function Quality Assurance Industries: Food and Beverage Services and Food and Beverage Retail #J-18808-Ljbffr

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