Client Relations Lead

2 weeks ago

Makati, Philippines Closet International Fashion Group Full time

Client Relations Lead (Fashion and Styling) Business Development | Sustainable Fashion My Closet Manager — Rockwell, Makati City, Philippines Onsite About My Closet Manager My Closet Manager is a premier fashion-tech and sustainable fashion company in the Philippines. We specialize in designer gown rentals, climate-controlled closet storage, and total wardrobe management. Our mission is to make high-end fashion accessible, sustainable, and effortless. If you love fashion and thrive in a dynamic, fast-paced, client-facing environment, you’ll feel right at home with us. The Role: Client Relations Lead We are looking for a charismatic and fashion-savvy Client Relations Lead who will serve as the face of our showroom and the first touchpoint for our clients. This role requires someone who is passionate about style, naturally sociable, and comfortable engaging with upscale clientele. Key Responsibilities Client Experience & Styling Welcome clients in the showroom and provide warm, personalized assistance. Offer curated styling advice based on body type, event, and client preference. Coordinate fittings, try‑ons, and finalize gown options. Maintain a polished, elevated showroom atmosphere that reflects the brand. Represent the brand with professionalism, warmth, and strong product knowledge. Client Relations & Communication Respond to client inquiries across WhatsApp, Instagram, Viber, Email, and calls. Manage appointment bookings and ensure a seamless pre‑ to post‑styling experience. Build meaningful relationships with repeat clients, stylists, and VIP guests. Represent the brand with exceptional professionalism and warmth. Assistance Across All MCM Services Storage Rentals: Assist clients in understanding storage packages, taking in items, coordinating pick‑ups, and explaining the digital catalog system. Sell Your Items: Guide clients through the process of selling luxury bags. Earn From Your Clothes: Assist clients who want to consign or lend their gowns for rental income—explain revenue share, requirements, and return timelines. Provide seamless support, clear explanations, and consistent follow‑through for all services. Qualifications Experience: Any experience in client relations, retail, luxury sales, hospitality, or fashion. Fresh graduates are welcome to apply. Fashion-Driven: Genuine passion for fashion, styling, and sustainability. People-Oriented: Extroverted, confident, and naturally inclined to connect and network. Professional Presence: Polished, articulate, and comfortable dealing with high-end clientele. Communication: Strong verbal and written communication skills. Detail-Oriented: Organized, proactive, and able to manage multiple clients at once. What We Offer A stylish, dynamic, supportive, and creative work environment. Opportunities for growth in styling, client success, and fashion operations. Access to VIP events, collaborations, and industry networking. Be part of a fast-growing company shaping the future of sustainable fashion in the Philippines. Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries Retail Apparel and Fashion #J-18808-Ljbffr

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