Cloud L2 Support Engineer

3 weeks ago

Pasig, Philippines HCLSoftware Full time

Cloud Support Engineer We are seeking a highly motivated and skilled Cloud Support Engineer to join our team and provide exceptional technical support for our company's new cloud-based product. Responsibilities Provide technical support to customers experiencing issues with our cloud-based product. Troubleshoot and resolve complex technical problems related to cloud infrastructure and applications. Document customer interactions, issues, and resolutions in our ticketing system. Collaborate with development and operations teams to identify and resolve product defects. Develop and maintain technical documentation, knowledge base articles, and FAQs. Participate in on-call rotation to provide after-hours support as needed. Monitor system performance and identify potential issues before they impact customers. Assist in the deployment and configuration of cloud environments. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in a technical support role, with a focus on cloud technologies. Strong understanding of cloud computing concepts and platforms (AWS, Azure, GCP). Experience with troubleshooting and resolving issues related to operating systems (Linux, Windows). Familiarity with networking protocols and concepts (TCP/IP, DNS, DHCP). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Knowledge of Workload Automation products e.g. IBM Workload Scheduler/Automation, is a plus. Work location: Ortigas, Pasig City (hybrid) Required Skills Knowledge of containerization technologies (Docker, Kubernetes version 1.2x, Helm version 3.x). Strong understanding of streaming data platforms (Apache Kafka version 3.x, Redpanda version 23.x). Experience with databases like MongoDB, Azure Cosmos DB for MongoDB (vCore), DocumentDB for AWS deployment. Experience with scripting languages (Python, Bash). Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack). Certifications in cloud platforms (AWS Certified Solutions Architect, Azure Administrator, GCP Associate Cloud Engineer) is a plus. Benefits Competitive salary package Company Bonuses Performance Bonus Higher Night Differential Rate HMO: Up to 3 dependents will be covered starting from the first day of employment. Annual Leave and Sick Leave Other allowances: transportation, laundry, meal and rice Huge career growth with work and life balance environment Candidate Data Privacy Notice: #J-18808-Ljbffr

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