Cloud L2 Support Engineer

1 day ago

Pasig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱1,200,000 - ₱2,400,000 per year

We're hiring in our LOB - HCLSoftware.

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports transformative solutions across business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. We empower over 20,000 global organizations, including a majority of the Fortune 100 and almost half of the Fortune 500, committed to driving customer success through relentless innovation.

Overview

We are seeking a highly motivated and skilled Cloud Support Engineer to join our team and provide exceptional technical support for our company's new cloud-based product.

The ideal candidate will have a strong background in cloud technologies, excellent problem-solving abilities, and a passion for delivering outstanding customer service.

Responsibilities:

  • Provide technical support to customers experiencing issues with our cloud-based product.
  • Troubleshoot and resolve complex technical problems related to cloud infrastructure and applications.
  • Document customer interactions, issues, and resolutions in our ticketing system.
  • Collaborate with development and operations teams to identify and resolve product defects.
  • Develop and maintain technical documentation, knowledge base articles, and FAQs.
  • Participate in on-call rotation to provide after-hours support as needed.
  • Monitor system performance and identify potential issues before they impact customers.
  • Assist in the deployment and configuration of cloud environments.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of experience in a technical support role, with a focus on cloud technologies.
  • Strong understanding of cloud computing concepts and platforms (AWS, Azure, GCP).
  • Experience with troubleshooting and resolving issues related to operating systems (Linux, Windows).
  • Familiarity with networking protocols and concepts (TCP/IP, DNS, DHCP).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of Workload Automation products e.g. IBM Workload Scheduler/Automation, is a plus.
  • Work location: Ortigas, Pasig City (hybrid)
  • Work schedule: NA Shift - Night Shift

Required Skills:

  • Knowledge of containerization technologies (Docker, Kubernetes version 1.2x, Helm version 3.x).
  • Strong understanding of streaming data platforms (Apache Kafka version 3.x, Redpanda version 23.x).
  • Experience with databases like MongoDB, Azure Cosmos DB for MongoDB (vCore), DocumentDB for AWS deployment.
  • Experience with scripting languages (Python, Bash).
  • Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack).
  • Certifications in cloud platforms (AWS Certified Solutions Architect, Azure Administrator, GCP Associate Cloud Engineer) is a plus.

**Some perks of HCL Software Philippines that awaits you

  • Competitive salary package
  • Company Bonuses
  • Performance Bonus
  • Higher Night Differential Rate
  • HMO: Up to 3 dependents will be covered starting from the first day of employment.
  • Annual Leave and Sick Leave
  • Home internet reimbursement
  • Other allowances: transportation, laundry, meal and rice
  • Huge career growth with work and life balance environment

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