Global Audit and Compliance Manager

Overview

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech and HealthTech. The People First culture supports a global workforce of approximately 45,000 employees across twenty-three locations in twelve countries, including the Philippines, India, and the United States.

It started with one idea to create a different breed of Business Processing Outsourcing (BPO). TaskUs focuses on growth for partners through a culture of constant motion, readiness to handle challenges, and consistency in an ever-changing world.

What We Offer: TaskUs prioritizes employee well-being with competitive salaries and comprehensive benefits. Our People First culture is supported by departments such as Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth across the organization. Join our team to experience our dedication to supporting People First.

The Audit & Compliance Manager is responsible for overseeing a team of auditors to ensure operational account processes, procedures, and performance comply with security regulations and compliance standards. This role focuses on preventing and detecting potential fraud, suspicious activities, process deviations, unprofessional conduct, and unauthorized financial transactions through proactive audits and checkpoints. The manager analyzes audit findings, provides feedback and recommendations, and drives continuous improvement initiatives for internal programs and clients. Regular reporting and stakeholder collaboration are key aspects of this role.

• Team Leadership & Oversight: Oversee and manage a team of compliance auditors (staff levels). Provide guidance, coaching, and support to the audit team. Assign and drive targeted cases/interactions for review based on criticality and severity. Conduct weekly coaching sessions with Compliance Auditors.
• Audit & Compliance Management: Ensure operational processes, procedures, and performance comply with security regulations. Actively observe, monitor, track, and address risks that may lead to fraud and loss of client trust. Develop and implement preventive audits and checkpoints for potential red flags, suspicious activities, and fraudulent transactions. Conduct audits on various failure modes, including invalid compensation, invalid dasher payout, and unprofessional conduct. Identify and escalate any potential hygiene issues. Address issues related to process deviations, unprofessional conduct, and invalid/unauthorized provisioning of credits and payouts.
• Reporting & Analysis: Track, analyze, publish, and review weekly and monthly audit and compliance reports with relevant stakeholders. Report audit results on a daily, weekly, and monthly basis. Analyze audit findings to identify opportunity areas and drive continuous improvement. Provide insights and offer recommendations based on audit observations.
• Stakeholder Collaboration: Collaborate with global operations leadership, clients, and other relevant departments. Liaise with clients for compliance and hygiene audits and requests. Gather inputs from compliance auditors for briefings and insights creation. Work closely with digital teams to automate and use digital capabilities to reduce manual audit requirements.
• Process Improvement: Suggest process and system improvements with quantified improvement/risk opportunity. Participate in strategic projects for the campaign/Line of Business (LOB). Maintain data and all repositories related to hygiene and compliance. Maintain change management logs for hygiene and Zero Tolerance Policy (ZTP) documents. Coordinate with Learning Experience (Lx) to develop training needs analysis.

• At least 3 years of working experience in customer experience operations and management roles
• Skills in leading and managing an operations team
• Good track record of meeting and delivering targets
• Great verbal and written communications skills
• Aptitude for multi-tasking and working in a fast-paced environment
• Ability to take the lead in analyzing situations and data
• Highly preferred if you have led and managed quality related functions

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Ensure you communicate only with authorized TaskUs recruiters.

DEI: TaskUs believes innovation and high performance come from people of diverse backgrounds. We are committed to equal access to opportunities and inclusive practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

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TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, clients, services, and community.