Automation Specialist

5 days ago

Philippines Ecomflow HK Limited Full time

Ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.

We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.

About the job

We are seeking an experienced Automation Specialist to join team. In this role, you will be responsible for streamlining our business processes through the implementation and management of various automation tools and integrations. You will work closely with different departments to identify automation opportunities and develop efficient solutions.

What will you do

You will be responsible for:

Managing and optimizing our tech stack including Xero, Zendesk, Zapier, Go High Level, and Notion

Creating and maintaining automated workflows between different platforms using webhooks and APIs

Designing and implementing automation solutions to improve operational efficiency

Troubleshooting technical issues and providing support for automated systems

Training team members on new automation tools and processes

Documenting all automation processes and maintaining technical documentation

Monitoring automation performance and suggesting improvements

Requirements

Required Skills and Qualifications:

2+ years of experience with automation tools (Zapier, webhooks, APIs)

Strong understanding of business process automation

Experience with CRM and help desk systems (Go High Level, Zendesk)

Proficiency in accounting software (Xero)

Excellent problem-solving and analytical skills

Strong communication and documentation abilities

Preferred Qualifications:

Experience in 3PL or e-commerce operations

Knowledge of additional automation platforms

Basic programming or scripting skills

Previous experience with workflow optimization

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