Branch Controller

3 weeks ago

Quezon City, Philippines Nedbank Full time

Nedbank Quezon City, National Capital Region, Philippines

Overview

Join to apply for the Branch Controller - Oshikango role at Nedbank .

Job purpose: To provide world class service by attending to Teller/Enquiries/Sales Support transactions, Treasury movements and by referring cross-sell opportunities to sales staff, provide risk-related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels.

Job Classification: Branch Controller- Oshikango (C2) | Closing Date: 29 September 2025 | Job Family: Sales and Service

Job Responsibilities
  • Overall responsible for the sound working environment and supervision of Tellers, Enquiries and Sales Support staff.
  • ATM and Treasury Custodian – Managing acceptable ATM uptime levels.
  • BROTA Management and Responsible for various administrative tasks.
  • Processing and balancing Teller treasury and bank stocks holdings.
  • Responsible for month-end reconciliations and daily balancing of suspense accounts.
  • Administration of Card Stock - Enquiries.
  • Checking and authorizing all Teller/Enquiries & Sales Support transactions.
  • Daily branch control reports.
  • Control and Management of Customer account records and Archive Management.
  • Manage branch expenses and Wardrobe Management.
  • Customer service – Resolve customer complaints timely and professionally.
Abilities Requirements
  • Customer service driven.
  • Excellent managerial, communication and interpersonal skills.
  • Excellent administration skills.
  • Good problem-solving skills.
  • Ability to work under pressure, team oriented, flexible approach and interacting with diverse people.
  • Manage conflict situations.
  • Must be organized and highly professional.
  • Ability to pay attention to details.
  • Strong knowledge of the bank’s products and systems.
People Specification

( Affirmative Action Candidates are encouraged to apply )

Education and Experience Requirements
  • Grade 12 and a Diploma in Business/Banking related studies.
  • Five (5) years banking experience with strong knowledge of branch administration procedures.
  • Code of Conduct.
  • Driver’s license is an advantage.
  • Applicant will be required to work on some Saturdays and be on standby to manage ATM uptime.
  • Computer literate (MS Word, MS Excel and MS PowerPoint).
Technical / Professional Knowledge
  • Customer service principles.
  • Product Knowledge.
  • Problem solving skills.
  • Relationship management.
  • Nedbank security policies and procedures.
  • Forex product knowledge.
  • Governance, Risk and Controls.
Behavioural Competencies
  • Building Customer Loyalty.
  • Earning Trust.
  • Collaborating.
  • Managing Work.
  • Adaptability.
  • Stress Tolerance.
  • Continuous Learning.

For any assistance or more info please contact the Nedbank Recruiting Team.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Finance
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