Massive hiring

2 weeks ago


Davao City, Philippines TORCH Solutions Full time

We are seeking talented individuals to join our dynamic team as Call Center Agents. This is a full-time opportunity based in Davao City, Davao del Sur, where you will be responsible for providing exceptional customer service and support to our valued clients.

Location: Davao City

  • Free Training Offer
What you'll be doing
  • Handling inbound and outbound calls from customers, providing prompt and efficient assistance
  • Resolving customer inquiries and complaints in a professional and courteous manner
  • Accurately documenting customer interactions and following up on any outstanding issues
  • Identifying opportunities to upsell or cross-sell products and services
  • Adhering to all company policies, procedures, and quality standards
  • Participating in regular training and development programs to continuously improve your skills
What we're looking for
  • Excellent communication and interpersonal skills, with a strong customer service orientation
  • Fluency in both English and the local language, with the ability to speak clearly and confidently
  • Proficient in using computer systems and technology, with a quick learning ability
  • A calm and patient demeanor, able to handle challenging situations with poise and empathy
  • Commitment to delivering high-quality work and a willingness to go the extra mile for customers
  • Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
  • Competitive salary and performance-based bonuses
  • Comprehensive medical and health insurance coverage
  • Opportunities for career advancement and professional development
  • Supportive and collaborative team environment
  • Modern, well-equipped work facilities with comfortable amenities

Apply now and take the first step towards an exciting career with us.

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