Desktop Support Specialist

APAC IT End User Support Manager

Posted today

Job Description

Company Description

We're the world's leading sports technology company, at the intersection between sports and media. More than 1,700 sports federations, media outlets, operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

PROFESSIONAL PROFILE

Dynamic and results-oriented professional with over 5 years of experience in customer support functions and team leadership within the IT industry. Proven track record of managing diverse teams to deliver exceptional end-user support while ensuring optimal performance and customer satisfaction. Skilled in developing and implementing efficient processes and practices to drive continuous improvement. Possess excellent communication and interpersonal abilities with a strong focus on building positive relationships with internal and external stakeholders.

EXPERIENCE

End User Support Team Lead Manila

• Led a team of 10+ Support Engineers spread across multiple sites in the APAC region, ensuring consistent delivery of high-quality customer support.
• Monitored and managed performance metrics, fostering individual growth and development within the team.
• Collaborated cross-functionally to identify and implement continuous improvement initiatives, enhancing efficiency and effectiveness.
• Provided hands-on support for local IT tasks, including hardware and software installation and maintenance, responding promptly to support issues and requests.
• Supervised local IT support team members, overseeing local IT procurement, account setup for new users, and maintenance of technical documentation and asset inventory.
• Liaised with global IT teams to ensure alignment with company standards and processes.
• Demonstrated proactive leadership in resolving technical challenges and driving ITIL best practices.

EDUCATION

Associate/Bachelor\'s Degree in Computer Science or equivalent experience

SKILLS

• Proven leadership skills with experience managing direct reports and collaborating with senior stakeholders.
• Strong proficiency in popular platforms and software applications, including Microsoft Azure, Office 365, and Exchange.
• Excellent oral and written communication skills in English, with proficiency in other languages considered an asset.
• Familiarity with ITIL processes and cloud infrastructure preferred.
• Willingness to travel across APAC as required (20%-40%).
• Positive, team-oriented mindset with a proactive approach to learning and adapting to new technologies.

OFFER

• Opportunity to work within a motivated and fast-growing company environment.
• Professional development opportunities and exposure to cutting-edge technologies.
• Collaborative team environment fostering personal and career growth.
• Competitive compensation package and excellent work atmosphere.

Benefits and Perks

• Online Training Videos
• Training and Workshop

Work-Life Balance: 12 days\' Vacation Leave per year (increasing per year up to 20 days maximum), Free shuttle service

Family & Security: Family Day Event, Free Health Insurance for one (1) member of the family (for employees 5 years & up), Free life insurance upon hire

Recognition: Performance related merit increase opportunity, Employee bonus plan (EBP) subject to eligibility, 5th & 10th year service recognition and rewards, Wellness talk/seminar, Free Health Insurance upon regularization, Annual Physical Exam for all employees, Free access to Calm app, Free access to Reulay, Employee Assistance Program for you and your loved ones

Social & Fun: Football and Air Hockey, Annual Mobile Legend (ML), Monthly company activities, Annual Team Building, Annual Sportsfest, Year End Party, Refreshments at the office

Additional Information

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – skills evolve over time. If you\'re willing to learn and grow with us, we invite you to join our team

Technical Support Specialist

Posted 1 day ago

Job Description

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we\'ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let\'s get started

You\'ve got energy, enthusiasm, drive and determination. We\'ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let\'s match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound collections calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.

Previous six months or more call center or customer service experience is required; Ability to develop rapport and demonstrate a caring attitude; Excellent data entry and internet navigation skills; Clear and distinct oral and written communication skills in English; Must be detail oriented; Dynamic interpersonal and judgment skills; Professional demeanor and dependable work ethic; Ability to work in a fast-paced environment and multi-task; With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

What\'s to love about being an #iQorian?

• HMO + you can enroll up to FIVE dependents including Common Law Spouse/LGBT Partner
• Quarterly Appraisals
• Monthly Performance Incentives
• Up to 30 Days Paid Leaves with 21 Days convertible to cash
• Terms and conditions apply.

Technical Support Specialist

Posted today

Job Description

• Position Title:

CSR (Dayshift - AU Telco) - Onsite

Work Schedule: Mon-Fri

Salary: PHP 33,000 - PHP 40,000

Qualifications:

• Bachelor\'s degree in Project Management, Telecommunications, Business, or a related field
• Minimum 6 to 12 months of experience in a telco project coordination or service delivery role with Australian companies
• Proficiency in or other project workflow and task management tools
• Exceptional organizational skills and attention to detail
• Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
• Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment

Responsibilities/Duties:

• Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion
• Use to track project timelines, allocate tasks, monitor progress, and ensure accountability
• Manage project communications and documentation using Halo PSA and other internal systems
• Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements
• Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams
• Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
• Prepare and distribute project status updates, reports, and meeting summaries
• Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
• Support administrative duties, including scheduling, documentation control, and stakeholder follow-ups

Technical Support Specialist

Muntinlupa, National Capital Region Aspiree Inc.

Posted today

Job Description

SPECIFIC RESPONSIBILITIES Working in shifts covering 24x7 IT operation Server provisioning, setup and configuration Perform system monitoring & troubleshooting Manage print queues Storage & LUN management Virtual server management Backup and Recovery Performance tuning and optimization Proactive and corrective actions Handle Operating System upgrades and security patches Data backup Define & maintain operational procedures Follow change management procedures Assist in the management and maintenance of business critical systems Complies with relevant Management Systems

PROFILE Microsoft server Certification an advantage; Responsible & responsive; open minded, flexible, support minded, stress resistant, tenacious, dedicated, quality & objective driven; Enjoy sharing knowledge & experience with others; Enjoy working in a team

REQUIRED SKILLS

• Experience in working in a multinational environment
• 2 years up support in software and hardware system, laptops and desktops windows
• ITIL certification is an advantage
• Background in ticketing tools such as Service Now (SNow)
• Experience in remote desktop support in an enterprise set-up
• Experience in a global company is a plus
• Good command of English
• Solid working experience with Microsoft and/or Linux operating system environment
• Strong background on server virtualization technologies such as VMWare
• Knowledgeable in using Enterprise Monitoring tools such as Nagios and VMWare Operations Manager
• Preferably with working experience on storage solutions such as IBM Storwize, and backup solutions such as Symantec NetBackup

Salary: Php21,000.00 - Php32,000.00 per month

Benefits: Company events, Opportunities for promotion, Pay raise, Promotion to permanent employee

Additional Locations: Ayala Alabang, National Capital Region

Job Description

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Job Responsibilities:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Bachelor\'s degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role
• Open for candidates who completed 1st year in college
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Total Service desk experience in BPO International set-up
• Do you have experience in Service now?
• Unemployed?

Education: Senior High School (Required)

Experience: BPO ITSD: 2 years (Required)

Language:

Willingness to travel:

• 100% (Preferred)

Technical Support Specialist

Posted today

Job Description

We are looking for a Level 1 IT Help Desk Specialist to join our team. Responsibilities include onboarding/offboarding, password resets, software installation, and basic troubleshooting for end-users.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

Provide basic troubleshooting for common issues across disks, peripherals, network, printers, and shared drives

Work Setup: Remote

WorkHours: 20 hours per week

Part-Time Employment

Night Shift

Customer Support Specialist

Posted 1 day ago

Job Description

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa.

What you\'ll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we\'re looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid Customer Service experience

What we offer

We offer a range of benefits including generous paid time off, holiday allowance, opportunities for career development and advancement.

Customer Support Specialist

Posted 1 day ago

Job Description

Sarisuki is looking for a Customer Support Professional - Muntinlupa to provide sales support services to customers in all channels. Responsibilities include responding to inquiries, 24/7 support via chat/voice, and collaboration with Operations

Nice-to-haves:

• Willing to report daily in Tunasan, Muntinlupa; 48 hours per week
• At least 1 year relevant customer service experience
• Familiarity with social media and GSuite; Freshdesk is a plus
• Excellent English and Filipino communication
• Flexible and able to switch tasks
• Willing to work shifts including weekends

Client Support Specialist

Kawit, Cavite; Y Shadow Office Solutions, Inc. (posted 1 day ago)

Job Description

Job Overview: client-facing role providing high-level client support, reporting, and collaboration with client teams.

Work Setup:

• Employment Type: Full Time
• Shift: Mon-Fri, 6:00 am to 3:00 pm
• Onsite

Location: Cavite

Key Responsibilities:

• Exceptional Client Communication across multiple platforms
• Accurate client reports and success metrics
• Collaborate with internal teams to align client engagement strategies

Qualifications:

• Bachelor\'s degree in any field
• 2 years of experience in a related role
• Data Entry, Social Media Scheduling, Calendly management, G-suite management
• HMO coverage, attendance bonus, 20 days paid leave

About Shadow Office Solutions: Australian operated BPO; equal-opportunity employer.

IT Support Specialist

Posted 1 day ago

Job Description

IT staff role including maintaining networks, troubleshooting, SAP-related tasks, barcode integration, and server maintenance.

Duties and Responsibilities:

• Troubleshooting and remote support for Pasay users
• Hardware replacement and diagnostics
• Printer/network troubleshooting; barcode integration setup
• SAP processes including training and license transfers

Barcodes/Integration and Configuration/Installation sections follow with details on Bartender integration, SAP Business One, and other software

Job Qualification:

• Bachelor\'s in Computer Science/IT or equivalent
• 1 year IT experience
• Basic troubleshooting, knowledge of SAP, LAN/WAN
• Excellent communication, team-oriented, results-driven

*Management reserves right to modify duties.

Job Type: Full-time

• Health insurance
• Promotion to permanent employee

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

---