IT Desktop Support

2 weeks ago

Cebu City P, Philippines AmeeraTel Inc. Full time
  • Provide first-level support for desktops, laptops and peripherals (keyboard, mouse, headset, etc.).
  • Troubleshoot hardware and software issues, including OS, network connectivity, and basic application errors.
  • Assist in setting up new user workstations and peripheral devices according to client specifications.
  • Perform routine checks on workstation performance and report abnormalities.
  • Support basic VOIP and headset configurations.
  • Provide Level 1 and 2 support for hardware, software, and networks issues.
  • Troubleshoot Windows Server OS, Office 365, VPN, FIX, and application support to our proprietary software interfaces to our customers during 8/5 hours of trading.
  • Respond to support tickets via email.
  • Assist with onboarding/offboarding (account setup, device provisioning). Document issues and resolutions accurately.

Job Type: Full-time

Benefits:

  • Company events

Work Location: In person

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