Insurance Service Practice Manager

Insurance Service Practice Manager QBE Insurance We are seeking an experienced manager to lead process excellence, performance improvement, and customer experience within our insurance services. The role focuses on delivering strategic initiatives, enhancing quality, and ensuring compliance across underwriting, claims, policy servicing, and renewals. Responsibilities Lead and deliver projects that drive process excellence, performance improvement, and positive customer experience within insurance services. Collaborate with operations and support teams to provide actionable insights and analysis, enhancing the quality and efficiency of our insurance services. Identify, analyze, and resolve systemic or recurring quality issues in partnership with business owners and operations towers. Establish and uphold best practice standards across insurance services, including Underwriting Support, Claims, Policy Servicing, and Renewals. Deliver strategic, value‑adding initiatives that strengthen our domain expertise and reputation in insurance services. Oversee delivery of results with a strong focus on compliance, risk management, and divisional regulatory controls, while aligning with customer satisfaction metrics and quality assurance standards. Manage program of work for the GSSC Insurance Service Practice team. Translate business strategy into operational objectives for specific lines of business. Partner with business owners in planning and execution of domain excellence and standardization strategy. Coordinate strategy in line with the GSSC organization aspirations. Maintain close links with internal and external stakeholders, producing ideas on effective knowledge sharing and evaluating legislative and market developments. Positively promote the department, division, and company to maximize brand leverage. Required Education Bachelor's Degree or equivalent combination of education and work experience. Required Experience 7 years relevant experience. Preferred Competencies & Skills Effective stakeholder management Negotiation & influencing skills Positive leadership by example Excellent project management skills Excellent interpersonal skills, to appropriately represent QBE internally and externally at a senior level Ability to persuade and motivate third parties and potential stakeholders Ability to research market information and develop risk management documents/models Strong data analysis skills and use for decision making Strong attention to detail Ability to work in a fast‑paced environment and remain calm under pressure Passionate about quality Preferred Experience Understanding of general insurance business and processes, operations management, quality assurance, etc. Ability to establish robust performance measurement structure. Highly developed critical thinking and analytical skills. Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent interpersonal skills and a collaborative management style. Adequate project management and risk controls knowledge and understanding. Significant working knowledge of relevant standards and regulatory and statutory requirements applicable to the business area. QBE Cultural DNA Customer‑focused Technical experts Inclusive Fast‑paced Courageous Accountable Team oriented Adherence to QBE’s Code of Ethics and Conduct with sound risk management practices. US Only Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills Business Case Development, Communication, Critical Thinking, Customer Insights, Intentional collaboration, Managing performance, Problem Solving, Research Analysis, Risk Management, Sound Judgment, Stakeholder Management, Strategic Business Development, Strategic Management, Strategic Planning, Waterfall Model How to Apply To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industry Insurance #J-18808-Ljbffr