Clinical Coordinator

5 days ago

Calamba, Philippines Lavender Full time

Join to apply for the Clinical Coordinator role at Lavender . Founded in 2020, Lavender is the largest nurse‑owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like‑minded folks works remotely from across the United States, Canada, and the Philippines to collaboratively increase access to high‑quality, high‑touch mental healthcare. The Opportunity Lavender is looking for a detail‑oriented and compassionate Clinical Coordinator to join our international team. In this role, you’ll provide critical support to our nurse practitioners by managing medication requests, prior authorizations, and clinical documentation. You’ll play a key part in ensuring our clients receive seamless, timely care. Responsibilities Resolve ePrescription transmission issues Investigate and address prescription mismatch issues Attend and elevate missing scripts and refills Administer transfers to new pharmacies Approve brand name vs. generic medication Bridge script requests Convert to 90‑day scripts Handle prior authorizations Clinical Documentation Disability documentation Family and Medical Leave Act (FMLA) forms University accommodations Provide emotional support animal letters on approval Confirm diagnosis and treatment plan Administer unique letters/forms Record all requests from outside providers Record keeping of all requests from clients as well as Lavender requests Submit and/or transmit all lab requisitions Post lab results to EMR Share lab results with the client after nurse practitioner approval Follow up with all clients to confirm that laboratory appointments were scheduled and attended What You Bring 2+ years of experience working in a healthcare environment Experience with prior authorizations Knowledge of medications and uses, including generic vs. brand name High emotional intelligence, excelling in both oral and written communication Adaptable to changing processes Tech‑savvy and can manage using multiple platforms Must be able to work EST hours Must have own computer and a quiet, professional space to work from home Why You Should Join Lavender Work for a company that is truly making a difference in the world Remote work A caring, spirited, and experienced team An international work environment that embraces diversity and inclusion Be part of a growing startup where you have the opportunity to help shape the company Competitive compensation Benefits Remote work Competitive compensation Equal Opportunity Employer Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. #J-18808-Ljbffr

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