Head, Collections Support Department

5 days ago

Pasay, Philippines Metrobank Full time

Overview

Position: Collections Support Department Head

Location: Metrobank Pasay, National Capital Region, Philippines

Be in Good Hands with Metrobank. Metrobank focuses on developing future leaders and providing opportunities to enhance skills and unlock talents.

Job Summary

The primary objective is to ensure efficiency and effectiveness by providing timely and accurate intelligence and analyses of collections and recoveries performance. Oversee the department's systems and software, including databases and reportorial requirements; direct adherence to policies, mandatory instructions, and regulatory guidelines; manage support functions including vendor management for administrative tasks. Drive the MIS team to monitor strategies aimed at controlling credit losses and maximizing collections and recoveries.

Responsibilities
  • Oversee Collections Systems
  • Manage MI Reports
  • Develop and implement Policies and Strategies
  • Coordinate Collections Training
  • Ensure Quality Control
  • Manage Back Office Functions
Qualifications
  • 8–13 years of experience working with collections statistical data; at least 3 years in a managerial capacity
  • Strong/Advanced knowledge of MS Word, Excel, Access, and PowerPoint
  • Knowledge of IT, programming (e.g., SAS, SQL, VB, Sybase) and other call center technologies is a plus
  • Experience with automated collection systems (e.g., Cardlink, CACS) and predictive dialers (e.g., Aspect UIP and ALM) is advantageous
  • Broad understanding of credit card business segments and ability to relate unit operations and performance metrics to the overall business
Other Details
  • Rank: Senior Officer
  • Business Unit: Credit Operations Group (Consumer Loans) - Collections and Recoveries Division
  • Work setup: 100% onsite; Metropark, Pasay City
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Banking and Financial Services
#J-18808-Ljbffr

  • Head, Collections Support Department

    5 days ago

    Pasay, Philippines Metropolitan Bank & Trust Company Full time

    Overview Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Head, Collections Support Department

    1 week ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    OverviewBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...

  • CBS - Head, Collections Support Department

    3 weeks ago

    Pasay, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkCBS - Head, Collections Support DepartmentBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to...

  • CBS - Head, Collections Support Department

    2 weeks ago

    Pasay, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkCBS - Head, Collections Support DepartmentBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to...

  • CBS - Head, Collections Support Department

    5 days ago

    Pasay, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link CBS - Head, Collections Support Department Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you...

  • Head, Secured Collections Operations Department

    1 week ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Head, Secured Collections Operations Department

    5 days ago

    Pasay, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...

  • Collections Support Department Manager

    1 week ago

    Pasay, National Capital Region, Philippines beBeeCollections Full time ₱1,500,000 - ₱2,500,000

    Job OpportunityWe are seeking a seasoned professional to spearhead our collections support department. This role is pivotal in ensuring the efficiency and effectiveness of our operations, providing timely and accurate intelligence, and analyzing collections and recoveries performance.The ideal candidate will have a strong background in collections...

  • Head, Secured Collections Operations

    2 weeks ago

    Pasay, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Head, Secured Collections Operations

    5 days ago

    Pasay, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...