Head, Collections Support Department

4 weeks ago

Pasay, Philippines Metropolitan Bank & Trust Company Full time

Overview

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position: Collections Support Department Head

Job Summary:

The primary objective is to ensure efficiency and effectiveness by providing timely & accurate intelligence and analyses of collections and recoveries performance. Additionally, to ensure efficient operations of the department by overseeing all systems and software of the department involving databases and reportorial requirements, by directing adherence/compliance to the policies, mandatory instructions and regulatory guidelines, and by managing support functions including vendor management of some admin functions. Ensures that strategies are monitored by driving the MIS team to assist in controlling credit losses and maximize collections and recoveries.

Responsibilities
  • Collections Systems
  • MI Reports
  • Policies and Strategies
  • Collections Training
  • Quality Control
  • Back Office Functions
Qualifications
  • With 8 - 13 years of experience working with collections statistical data; three years of which must be in a managerial capacity.
  • Strong/Advanced working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.), and other call center technology a plus.
  • Experience in automated collection systems (e.g. Cardlink, CACS) and predictive dialer an advantage (e.g. Aspect UIP and ALM).
  • Has a broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company
Other Details

Rank: Senior Officer

Business Unit: Credit Operations Group (Consumer Loans) - Collections and Recoveries Division

Work set up: 100% onsite; Metropark, Pasay City

#J-18808-Ljbffr

  • Head, Collections Support Department

    4 weeks ago

    Pasay, Philippines Metrobank Full time

    Overview Position: Collections Support Department Head Location: Metrobank Pasay, National Capital Region, Philippines Be in Good Hands with Metrobank. Metrobank focuses on developing future leaders and providing opportunities to enhance skills and unlock talents. Job Summary The primary objective is to ensure efficiency and effectiveness by providing...

  • CBS - Head, Collections Support Department

    4 weeks ago

    Pasay, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link CBS - Head, Collections Support Department Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you...

  • Head, Secured Collections Operations Department

    4 weeks ago

    Pasay, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...

  • Head, Secured Collections Operations

    4 weeks ago

    Pasay, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Collections Team Lead

    3 weeks ago

    Pasay, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Collections Team Lead

    4 weeks ago

    Pasay, Philippines Metrobank Full time

    Metrobank Pasay, National Capital Region, Philippines Collections Team Lead Metrobank Pasay, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you...

  • Call Quality Control Assistant

    4 days ago

    Pasay, Philippines Metrobank Full time

    Overview Call Quality Control Assistant (Collections) – Metrobank, Pasay, National Capital Region, Philippines Position Title: Collections Quality Control Specialist (Call Quality Control Assistant) Job Summary The position is responsible for conducting various quality assurance (QA) tests for the Collections Department. The Quality Control Specialist...

  • Billing and Collection Supervisor

    2 weeks ago

    Pasay, Philippines SMDC Full time

    SMDC Pasay, National Capital Region, Philippines Hiring for Customer Support roles | Collection and Remedial Supervisor & Assistants| Communications Supervisor & Assistants | Human Resources Assists the Unit Lead in ensuring that assigned Collection Assistants shall meet their individual target to achieve the group goal. JOB DESCRIPTION Assists in the day to...

  • Billing and Collection Assistant

    1 week ago

    Pasay, Philippines SM Investments Corporation Full time

    Overview Please login here or register here first before applying for a job. Position: Billing and Collection Assistant   Staff Request No: Company: Greenmist Property Management Corporation   Rank: Rank and File Responsibilities Computation of condo dues and other assessments Timely and accurate release of monthly Statement of Accounts (SOA) Receipting of...

  • Billing and Collection Assistant

    4 weeks ago

    Pasay, Philippines SM Investments Corporation Full time

    Please login here or register here first before applying for a job. Position: Billing and Collection Assistant Staff Request No: Company: Greenmist Property Management Corporation Rank: Rank and File DUTIES AND RESPONSIBILITIES1. Computation of condo dues and other assessments2. Timely and accurate release of monthly Statement of Accounts (SOA)3....