Major Incident Manager
2 weeks ago
Position Summary The Major Incident Manager will be responsible for leading and coordinating the response to critical incidents that impact IT services and operations. The position plays a pivotal role in minimizing the impact of incidents, restoring services promptly, and driving continuous improvement in our incident management processes. Responsibilities Act as the central point of contact and coordination for major incidents, ensuring effective communication and collaboration among internal teams, stakeholders, and external partners. Quickly assess the severity and impact of incidents, prioritize response efforts, and mobilize resources to resolve incidents within agreed‑upon service level objectives (SLOs). Facilitate incident triage, analysis, and resolution by engaging relevant technical teams, subject matter experts, and third‑party vendors as necessary. Provide timely updates and status reports to stakeholders, including executive leadership, business partners, and customers, throughout the incident lifecycle. Lead post‑incident reviews and root cause analysis sessions to identify underlying issues, systemic weaknesses, and opportunities for process improvements. Develop and maintain comprehensive documentation, including incident reports, playbooks, and knowledge articles, to support incident management activities and promote organizational learning. Proactively identify trends, patterns, and recurring issues that may lead to future incidents, and work with cross‑functional teams to implement preventive measures and corrective actions. Collaborate with other ITIL processes, such as Change Management, Problem Management, and Service Level Management, to ensure alignment and integration of incident management activities. Seniority Level Associate Employment Type Full‑time Job Function Information Technology Industry Architecture and Planning #J-18808-Ljbffr
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Analyst, Incident and Problem Management-1
4 weeks ago
, , Philippines Travel + Leisure Co. Full timeAnalyst, Incident and Problem Management-1 page is loaded## Analyst, Incident and Problem Management-1locations: Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R- **We Put the World on Vacation**Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of...
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Analyst, Incident and Problem Management-1
4 weeks ago
, Pampanga, Philippines Travel + Leisure Co. Full timeWe Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...
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Incident Manager Specialist
4 weeks ago
, Metro Manila, Philippines DXC Technology Full timeDXC Technology is a Fortune 500 Global IT Services Leader with over 130,000 people in 70-plus countries. We use technology to deliver mission‑critical services that transform global businesses. Accelerate your career and reimagine the possibilities with DXC! We inspire and care for our people. Work in a culture that encourages innovation and where...
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Incident Response Analyst
4 weeks ago
, Central Luzon, Philippines Baker Hughes Full timeResponsibilities, authorities and accountabilities In this role, you will: Lead technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specialize in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric...
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Situations Manager/Incident Manager
2 weeks ago
, Metro Manila, Philippines Capgemini Full timeWe are looking for a skilled and proactive Situation Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE ) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...
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Incident Response Analyst
2 weeks ago
, , Philippines InfoHedge Technologies LLC Full timeAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look‑out for individuals who...
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Senior Security Incident Response Analyst
2 weeks ago
, Metro Manila, Philippines Five9 Full timeSenior Security Incident Response Analyst Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We...
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, Metro Manila, Philippines GCash Full timeSenior Manager, Digital Forensics and Incident Response Investigator Join to apply for the Senior Manager, Digital Forensics and Incident Response Investigator role at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative,...
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Branch Manager
4 weeks ago
, Davao Region, Philippines Business Machines Corporation Full timeOverview Handles all aspects of branch management sales operations management, technical operations management, inventory management, receivables management, expense control/profitability contribution. Responsibilities Reviews/monitors sales performances of the sales group. Reviews sales proposals, proposed marketing/sales strategies by the sales group prior...
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SOC Analyst, Cyber Risk
2 weeks ago
, , Philippines Kroll Full timeIn a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate...