Analyst, Incident and Problem Management-1
4 weeks ago
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. KEY RESPONSIBILITIES What does this position aim to do? Provide 24x7 support to the Major Incident Management process through analyzing details provided by Service Desk or Technical SME, assessing against the Priority Scoring and Critical Application List to determine P2 or P1 Incident and execute the steps of the Major Incident Management process from Escalation to Communication to Closure. Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. Updates Incident and Problem Records based on information received. Logs and follow-up on outstanding Problem RCA Tasks. MINIMUM POSITION QUALIFICATIONS What should the position holder be and have? Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience in related field. ITIL certification is preferred. Basic understanding of ITIL Incident and Problem Management processes. Ability to take limited data and formulate decisions in a fast-paced, complex technology environment. Strong written and verbal communication and collaboration skills. Experience with one or more IT Service Management platforms (HEAT, Zendesk, Jira, ServiceNow, etc.) 3 years’ experience in any Information Technology field, IT Service Management preferred. Proficient in Microsoft Office Business Productivity Tools. Familiarity with common IT Service Management frameworks (ITIL, COBIT, DevOps, Agile) Ability to absorb information and quickly adapt to changing operating conditions. Strong customer service and communication skills balanced with the ability to explain complex concepts in common language. Ability to tailor message to senior technology and business leadership. 3 years’ experience in an Information Technology Analyst, Operations, Service Management or Service Delivery role, preferably within a large enterprise. Exposure to navigating large Enterprise Suppliers such as Cisco, Oracle, and Microsoft. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying. #J-18808-Ljbffr
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Analyst, Incident and Problem Management-1
4 weeks ago
, , Philippines Travel + Leisure Co. Full timeAnalyst, Incident and Problem Management-1 page is loaded## Analyst, Incident and Problem Management-1locations: Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R- **We Put the World on Vacation**Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of...
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Incident Response Analyst
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, , Philippines InfoHedge Technologies LLC Full timeAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look‑out for individuals who...
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Cyber Security Analyst 1
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, Metro Manila, Philippines Five9 Full timeSenior Security Incident Response Analyst Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We...
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, Metro Manila, Philippines DXC Technology Full timeDXC Technology is a Fortune 500 Global IT Services Leader with over 130,000 people in 70-plus countries. We use technology to deliver mission‑critical services that transform global businesses. Accelerate your career and reimagine the possibilities with DXC! We inspire and care for our people. Work in a culture that encourages innovation and where...
