Partner Servicedesk Coordinator PH
4 weeks ago
WE’RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN THE PHILIPPINES. Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless collaboration, quality service delivery, and cost-effective operations across a global partner network. You will drive partner performance, manage contracts and rates, resolve escalations, and identify new partnership opportunities aligned with our growth objectives. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first. What you’ll do Manage partner service desk and serve as the main liaison between partners and the service desk team. Liaise with partners on a daily basis with regards to incidents, service request and hands and eyes tickets allocated. SLA requirements, purchase order request, ASO support. Manage all dispatch site tickets and make sure SLA’s are being adhered to. Liaise with the partner regarding the availability of backfill engineers when main engineers take leave. Coordinate the timely resolution of technical and operational issues through internal teams or escalation paths. Ensure partners are kept informed of progress, resolutions, and updates. Monitor the service desk ticketing system to ensure SLA compliance. Assign and track support tickets to appropriate technicians or departments. Generate and analyse service performance reports, identifying trends and areas for improvement. Maintain accurate documentation of partner interactions, incidents, and resolutions. Collaborate with account managers and technical teams to deliver consistent service quality. Assist in onboarding new partners and providing guidance on service desk procedures. Contribute to knowledge base articles, FAQs, and training materials. Support audits and reviews of service delivery performance. Partner satisfaction rating. Requirements 2–4 years’ experience in a service desk, partner support, or coordination role. Experience with Service Now or ticketing tool. Strong understanding of IT service management principles (ITIL certification is a plus). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Analytical mindset with attention to detail. Customer-focused with a proactive approach to problem-solving. Average response and resolution times. SLA compliance rate. Ticket backlog and closure efficiency. Quality and accuracy of documentation. Benefits At Excis, you will be part of a collaborative and innovative global team driving industry-leading IT solutions. We prioritize professional growth, continuous learning, and provide opportunities to make a tangible impact. Enjoy a supportive environment with competitive compensation, meaningful career advancement, and the chance to contribute to the success of a global leader in IT services. Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and be at the forefront of IT support excellence #J-18808-Ljbffr
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Partner Servicedesk Coordinator PH
4 weeks ago
, Metro Manila, Philippines Excis Compliance Full timeWE’RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN THE PHILIPPINES. Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless...
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Partner Servicedesk Coordinator PH
1 week ago
Manila, National Capital Region, Philippines Excis Compliance ltd Full time ₱300,000 - ₱600,000 per yearJob DescriptionWE'RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN THE PHILIPPINES.Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures...
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Partner Servicedesk Coordinator PH
1 week ago
Manila, National Capital Region, Philippines Excis Compliance Full time ₱1,200,000 - ₱2,400,000 per yearWE'RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN THE PHILIPPINES.Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless...
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Manila, Philippines OSI Digital Full timeOSI Digital Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Service Desk Engineer role at OSI Digital OSI Digital Manila, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Join to apply for the Service Desk Engineer role at OSI Digital Get AI-powered advice on this job...
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Manila, Philippines Garena Full timeInfluencer and Community Manager (PH-Based) Garena Manila, National Capital Region, Philippines Join to apply for the Influencer and Community Manager (PH-Based) role at Garena. Influencer collaborations and management: Communicate smoothly with influencers, draft creative briefs based on requirements, align on concepts, and drive high‑impact outcomes....
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