Head of Operational Risk

4 weeks ago

Mandaluyong, Philippines Skyro Full time

About the company

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Responsibilities
  • Establish and lead an independent Operations Risk function to oversee risk identification, assessment, and mitigation across all operations teams (collections, customer onboarding, customer service, etc.).
  • Design and implement risk control frameworks and independent QA processes, ensuring these are separated from daily operational management.
  • Develop and monitor real-time dashboards, conduct periodic operational risk reviews, and lead investigations of potential breaches of policy or regulation.
  • Collaborate closely with Legal, Compliance, and Operations to update policies and train teams on risk awareness and mitigation.
  • Prepare regular risk reports and insights to be presented to the CEO and senior leadership, ensuring transparency and accountability.
  • Other duties and responsibilities that may be assigned from time to time.
Qualifications
  • Minimum 8–10 years experience in operational risk management, compliance, or internal audit within financial services, lending, fintech, or related industries.
  • Deep understanding of operational processes and regulatory requirements relevant to the Philippine market (e.g., Data Privacy Act, Truth in Lending Act, SEC rules).
  • Proven ability to design and manage risk control systems, QA frameworks, and escalation protocols across diverse operational teams.
  • Strong analytical, problem-solving, and communication skills, able to influence senior stakeholders and frontline teams.
  • Professional certifications in risk management (e.g., CRMA, ORM, CRCM) preferred.
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