Collection Specialist

2 weeks ago

Cabuyao, Philippines Seidotech Solutions Corp. Full time

About The Role

We are seeking a highly motivated and detail-oriented Accounts Receivable Analyst to join our Finance team. This is a critical, full-time, fully remote role reporting directly to the Collections Manager. You will be responsible for managing past-due accounts, securing payments, resolving billing disputes, and reconciling discrepancies. If you are a problem-solver who excels at building strong relationships and thrives in a fast-paced environment, you will be a key player in our growing company.

Your Responsibilities
  • Collections Management: Proactively manage a portfolio of past-due accounts, prioritizing based on aging and impact.
  • Customer Relations: Serve as the primary point of contact for customers, handling inquiries, resolving billing issues, and fostering positive relationships through professional and empathetic communication.
  • Analysis & Reconciliation: Analyze aging trends, credit balances, and payment discrepancies to ensure accuracy and identify opportunities for process improvement.
  • Dispute Resolution: Investigate and resolve billing disputes and discrepancies efficiently and effectively.
  • Collaboration: Work closely with Account Managers and other internal teams to address customer issues and facilitate timely payments.
Your Needed Skills And Experience
  • Experience: At least 3 years of B2B collections experience.
  • Technical Skills: Proficiency with MS Office and Excel. Hands-on experience with NetSuite and ConnectWise is a big plus. Experience with RingCentral is also a plus.
  • Communication: Exceptional written and verbal communication skills for clear and professional interaction with both customers and internal stakeholders.
  • Organizational Prowess: A proven ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.
  • Problem-Solving: A keen eye for detail to spot discrepancies, paired with a proactive, problem-solving mindset to investigate and resolve issues from start to finish.
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