
Store Supervisor Taguig Area
3 weeks ago
Customer Service Associate — Makati, National Capital Region (CEMEX)
Makati, National Capital Region CEMEX
Posted today
Job DescriptionWhat is the job?
- Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logistical and operational capacities, and system procedures to ensure an efficient order fulfillment process.
- Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to address customer concerns with diligence. Define SLAs with different departments (Logistics, Operations, Commercial, Technical, Procurement).
- Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.
- Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
- Inform and regularly update clients on the company’s customer contact tools to facilitate their order fulfillment process.
Qualifications
- Bachelors Degree
- Willing to work in Makati
- 0-5 years experience in customer service, order processing or back office, and customer service
- Above average communication skills written and verbal in both English and Filipino
- Fresh graduates are welcome to apply
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales. Open to fresh graduates and college undergraduates with related working experience. BPO experience is an advantage. Must have good English communication skills. Willing to work in Alabang on shifting schedules.
Customer Service Representative — Taguig / Other LocationsTaguig, National Capital Region; GDV Business Services Co.; Posted today
Job Description
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
- Open to fresh graduates and college undergraduates with related working experience
- BPO experience is an advantage
- Must have good English communication skills
- Willing to work onsite in Taguig/Alabang/Makati with shifting schedules
General responsibilities include managing customer issues, processing orders and inquiries across various roles.
- Graduate of any 4-year course preferred; non-graduates with related experience may be considered
- At least 6 months working experience in customer service-related roles
- Fluent in English; good computer navigation skills
- Willing to work full-time
- Onsite work where applicable
Advise referrals who fit the criteria to walk in at our Recruitment Center with a resume and valid I.D.:
3F Forum Robinsons Mall, Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM; please bring an updated resume and valid ID.
Other ListingsCustomer Service Representative — Taguig (TATA Consultancy Service)
Urgent hiring for Customer Service Representative and Technical Support Representative. Location: BGC, Taguig. Onsite work with various perks and salary up to Php 31,000 per month. Requirements include college graduate or undergraduate with BPO experience as specified, willingness to work onsite, and English proficiency. Please note this posting contains extensive benefits and shift options, and may include additional onboarding details.
Note: All descriptions are for on-site roles with varied shifts; please verify current posting details and location.
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