Operations Director for Awesome CX by Transcom
18 hours ago
Operations Director – Awesome CX by Transcom (Davao, Philippines) Overview Awesome CX by Transcom is seeking an experienced Operations Director to lead all contact‑center business units on the Davao site. The Director will drive operational excellence, revenue growth, client satisfaction, and employee engagement across a multi‑client, multi‑site portfolio. Responsibilities Ensure revenue per employee meets or exceeds company goals. Implement performance management at individual and team levels to address weaknesses. Accurately measure and report efficiency results on a daily basis. Identify operational issues early, escalating forecasted problems with impact summaries. Maintain a standard organizational structure, reporting anomalies and seeking approval for non‑standard appointments. Drive proactive client engagement, increasing client revenue through deepening relationships. Prepare for commercial negotiations, ensuring risks, profit objectives, and cost coverage are clearly defined. Develop and deliver accurate budgets and forecasts, matching resources to demand while mitigating scheduling risks. Represent the company externally as a brand ambassador and conduct effective pre‑sales support. Implement, monitor, and improve standard procedures and processes to ensure compliance and effectiveness. Foster an open, energetic culture with clear recognition, personal development plans, and high employee morale. Qualifications and Skills University degree or equivalent higher education. Minimum 5 years of Operations experience in a multi‑site, multi‑client environment. At least 2 years as an Operations Director (or equivalent) managing clients from 10‑300 FTE to 2000+ FTE. Strong sense of ownership, urgency, and data‑driven problem solving. Excellent relationship building with Operations, Support, and client teams. Ability to multitask, manage pressure, and prioritize competing demands. Diplomatic and enterprising conflict resolution skills. Strong communication and presentation skills for executive audiences. Motivational leadership and talent retention capabilities. Seniority Level Director Employment Type Full‑time Job Function Administrative – Outsourcing and Offshoring Consulting #J-18808-Ljbffr
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Video Editor for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Video Editor for Awesome CX by Transcom - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Video Editor for our Awesome CX by Transcom Davao site. This role is responsible for processing raw video files into formatted content and handling all technical aspects of the process. Also, identifying...
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Gifting Associate in Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeAwesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aGifting Associate for our Awesome CX by Transcom Davaosite. This role involves supporting our B2B team by managing and processing large gifting orders, formatting spreadsheets, and uploading them into our backend system. Join our Awesome CX by Transcom Family as...
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, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Product Data Coordinator for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aProduct Data Coordinator for our Awesome CX by Transcom Davao site. This role is pivotal in ensuring the accuracy and integrity of content data to deliver a high-quality shopping experience on...
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Senior Data Analyst for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeSenior Data Analyst for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Data Analyst for our Awesome CX by Transcom Davao site. This role is pivotal in building dynamic dashboards, forecast demand, and collaborate cross-functionally to drive strategic growth. Strong SQL,...
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Senior Accountant for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Accountant for our Awesome CX by Transcom Davaosite. This role will focus on the day-to-day management of general accounting operations, including reconciling account balances and bank statements, maintaining the general ledger, and preparing...
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Accounting Associate for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Accounting Associate for our Awesome CX by Transcom Davaosite. Responsibilities Assist with accounts payable tasks, including processing invoices, verifying expenses, and preparing payments. Support accounts payable and accounts receivable functions...
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Davao City, Philippines Awesome CX Full timeJunior IT Helpdesk Support for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Junior IT Helpdesk Support for our Awesome CX by Transcom Davao site. This role focuses on providing first‑level technical support to the teams operation, ensuring smooth operations and helping...
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, Davao del Sur, Philippines Awesome CX by Transcom Full timeSenior Accountant for Awesome CX by Transcom Davao (NetSuite Experience Needed) Awesome CX by Transcom Job Description Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Accountant for our Awesome CX by Transcom Davaosite. This role will focus on handling month-end close, reconciliations, accounts...
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, Davao del Sur, Philippines Awesome CX by Transcom Full timeJob Description Corporate Recruitment Specialist for Awesome CX by Transcom-Davao (BPO exp) Awesome CX by Transcom HMO Role Corporate Recruitment Specialist for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals to join our team. This role focuses on managing end-to-end recruitment processes, generating reports,...
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, Davao del Sur, Philippines Awesome CX by Transcom Full timeOverview Awesome CX by Transcom is looking for talented individuals to join our team. Be a Project Management Coordinator for our Awesome CX by Transcom Davaosite. This role will focus on coordinating project setups, managing documentation, issuing POs, tracking milestones, and supporting daily administrative tasks. Responsibilities Validating site addresses...
