Team Leader | Fintech Account | Clark

6 days ago

Morong, Philippines Sutherland Full time

Team Leader | Fintech Account | Clark Sutherland, Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Sutherland Artificial Intelligence, Automation, Cloud Engineering, Advanced Analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide, driving digital transformation and delivering measurable results. Job Description Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address team level variation through targeted coaching for outliers and involving in continuous improvement activities: Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action plans. Weekly audit requirement and call scrubbings. Team attendance infractions insights through internal Sutherland attendance tool. Provide ideas that can help the client improve their product, business, processes and/or policies. Present Team Performance to clients as needed. Client Advocate: Address team attendance and attrition through relationship building and removing barriers that affect people metrics. Improve employee morale. Set up accountability discussions on attendance and performance challenges. Report potential red flag on employee retention and partner with Operations Manager on stay interviews. Keep employees in the loop for any internal and external updates. Have team participate on site and program employee engagement activities. Come up with team level mini engagement activities to hype morale. Qualifications At least 2 years of experience as a Team Leader/Team Manager in a BPO setup preferably with banking and financial background. Be able to work in a fast‑paced environment. Be pro‑active in developing trust and professional rapport with employees and team members; work as a team‑player. Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements. Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Amenable to working onsite in Clark, Pampanga. Additional Information All your information will be kept confidential according to EEO guidelines. Referrals increase your chances of interviewing at Sutherland by 2x. Seniority level Mid‑Senior level Employment type Full‑time Job function Management Industries Banking #J-18808-Ljbffr

  • Team Manager

    2 weeks ago

    Morong, Philippines Sutherland Full time

    Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines Team Manager - Healthcare - Clark Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines 1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About SutherlandArtificial Intelligence. Automation. Cloud...

  • Team Manager

    3 weeks ago

    Morong, Philippines Sutherland Full time

    Team Manager - Telco - Clark Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique...

  • Accountant | Accelerator Program

    4 days ago

    Morong, Philippines TOA Global Full time

    Accountant | Accelerator Program (Clark) TOA Global, Clark Freeport and Special Economic Zone, Central Luzon, Philippines Location: Clark (Onsite) Shift: 7:00 AM - 4:00 PM PHT Basic Salary: Php 34,500 / month + 10% additional pay upon client hiring Unlock your potential! At TOA Global, we are committed to empowering individuals to excel in their enterprises,...

  • Aprio PH

    2 weeks ago

    Morong, Philippines Aprio Full time

    Aprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines Join or sign in to find your next job Join to apply for the Aprio PH - Accounting Associate (1099 Team member) role at Aprio Aprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines About the Role Work with a nationally ranked CPA and advisory firm that is passionate...

  • AU Intermediate Tax Accountant

    2 weeks ago

    Morong, Philippines TOA Global Full time

    Overview TOA Global Clark Freeport and Special Economic Zone, Central Luzon, Philippines. Location: Clark (Onsite). Shift: 7am-4pm (Monday - Friday). Role: Global Talent Pipeline Development Officer. As part of the Outsourcing team, you will provide outstanding services to local and international clients across a diverse range of industries. You will be a...

  • Accounts Payable Administrator

    2 weeks ago

    Morong, Philippines Travel + Leisure Co. Full time

    Accounts Payable Administrator (Clark, Philippines) We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation....

  • Associate Manager

    2 days ago

    Morong, Philippines Sutherland Full time

    Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value...

  • Lead - Technical Training | Clark

    1 week ago

    Morong, Philippines Sutherland Full time

    Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines Lead - Technical Training Be among the first 25 applicants. Posted 1 day ago. About Company Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with...

  • Service Delivery Manager

    2 weeks ago

    Morong, Philippines TOA Global Full time

    Service Delivery Manager (Clark - Onsite) TOA Global Clark Freeport and Special Economic Zone, Central Luzon, Philippines Shift: Monday to Friday, 7:00 AM to 4:00 PM PH Time Arrangement: Onsite, Full Time Experience Required: Minimum of 5 years in operations management, accounts payable, or billing functions. About this role The Service Delivery Manager –...

  • US Tax Accountant

    3 weeks ago

    Morong, Philippines TOA Global Full time

    US Tax Accountant Schedule: Monday - Friday; 9:00pm to 6:00am Work Arrangement: Onsite Location: Clark Pampanga UNLOCK YOUR POTENTIAL AT TOA GLOBAL! At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South...