Real Time Analyst

IntouchCX Clark Freeport and Special Economic Zone, Central Luzon, Philippines Join or sign in to find your next job Join to apply for the Real Time Analyst role at IntouchCX IntouchCX Clark Freeport and Special Economic Zone, Central Luzon, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Real Time Analyst role at IntouchCX About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.About The JobWe’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.As Real Time Analyst, You Will…Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to changing needs of the business Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients Monitor schedules and escalate issues regarding attendance adherence Work with team members to ensure they know their statistics related to the schedule As Real Time Analyst, You Have…High school diploma or equivalent (required) Some post-secondary or completion of post-secondary schooling (preferred) Good communication skills Advanced knowledge of MS Word and Excel Adaptability to learn a variety of software programs A high level of accuracy with regards to data entry Strong analytical and problem solving skills Willingness to learn and adapt to working in a new environment The ability to multitask and self-manage your work day Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at IntouchCX by 2x Get notified about new Workforce Management Analyst jobs in Clark Freeport and Special Economic Zone, Central Luzon, Philippines . Mabalacat, Central Luzon, Philippines 1 week ago Mabalacat, Central Luzon, Philippines 3 weeks ago Clark Freeport and Special Economic Zone, Central Luzon, Philippines 1 month ago Clark Freeport and Special Economic Zone, Central Luzon, Philippines 3 weeks ago Workforce Management Analyst (Onsite - Night Shift) Clark | Real Time Analyst for Project Diamond Tarlac City, Central Luzon, Philippines 1 year ago Clark Freeport and Special Economic Zone, Central Luzon, Philippines 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr