
Operations Manager
1 week ago
Total Staff(s) Needed: 1
Type of Account/Industry: Other
Target Start Date: ASAP
Workplace: Onsite
Schedule: Flexible
Type of Employment: Full time (40 hours per week)
Perks of working at Telework PH:
- Basic salary TBA (depending on experience) + 2K allowance (non-negotiable)
- Bonus and Incentives depending on Performance* (TBA - client's discretion)
- Government mandated benefits
- OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay
- Paid Leaves (VL and SL) every month which are convertible to cash, after 1 year of service if unused*
- Life Accident Protection Plan under Sunlife with Tendopay*
- HMO upon regularization*
- Annual Salary Increase*
- Plans, organizes and oversee daily activities related to operations.
- Measures productivity by analyzing performance data and various reports.
- Determine organizational needs and requirements.
- Ensure delivery of operational KPIs and client targets.
- Work closely with the Director to develop strategic plans for the operations.
- Monitor adherence to rules, regulations, and procedures.
- Improve, formulate and implement policies and procedures in support of organizational goals.
- Coordinate with other departments as needed.
- Facilitate coordination and communication across all leadership/support functions.
- Anticipates and tracks operational risks and provide strategic solutions.
- Identifies trends and assess opportunities to improve processes and execution.
- Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departamental and organizational operations through the provision of effective methods and strategies.
- Establishes and maintains professional relationships and engagement with the client.
- Communicate with the Project Managers/POC regarding project roll-outs including allocation, quality feedback skills requirement, tool/site issues and other escalations.
- Provide feedback and conduct coaching sessions with the leadership/support team.
- Create and generate important reports.
- Assist with hiring, trainings and promotions.
- Experience in handling or managing a team
- Extensive knowledge in operations and project management
- Excellent written and verbal communication skills
- Ability to interpret data as needed to set operation goals
- Excellent organizational skills and attention to detail
- Familiarity with business and financial principles
- Critical thinking and decision-making skills
- Adaptability and Flexibility
- Able to delegate tasks effectively
- Multitasking skills
- Strong work ethics and standards
- Knowledgeable in Google Workspace
- Apply to this job.
- If qualified or shortlisted, you will receive an assessment link from the recruitment team
- Initial Interview.
- Final interview with the client.
- Job offer/Contract will be sent.
*Terms and conditions apply.
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