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Assistant Service Supervisor

3 months ago

Quezon City, Philippines DriveBright Professional Auto Detailing Full time
Position: Assistant Service Supervisor

Responsibilities include:
• Management of day-to-day operations and process flow
• Management of blue-collar line staff
• Ensuring compliance to standards (e.g. service process & output, chemical usage quantities)
• Contributing to the achievement of company sales targets
• Daily on-site interface and interaction with clients and customers
• Updating and corresponding with clients regarding the work on their vehicles
• Ensuring topnotch service quality and exceptional customer experience
• Handling of Special Projects as assigned or directed (e.g. participation in car shows or other events)

Values and Character:
• Highly motivated and proactive
• Willing to be trained and loves to learn
• Humble, collaborative, team-player and can work with different personalities
• Able to manage and direct self in stressful situations
• Knows how to handle and resolve conflict
• Able to receive constructive feedback and act upon it
• Thrives in facing, engaging and conversing with different people daily, with natural propensity to smile and have an open demeanor
• Must possess strong moral character and integrity – honest and trustworthy

Qualifications:
• At least 30 years old, male
• Preferably a college graduate of Business, Management, Automotive or any similar course
• At least 2-year experience preferably in automotive work or in a related job/industry
• General knowledge about automobiles and how they work
• Knowledge in proper auto detailing and carwash is an advantage but not required
• Loves cars or has some affinity with automobiles
• With at least 1 year supervisory experience – directly handling blue-collar frontline staff
• Computer-literate – basic Word and Excel (knowing how to use PowerPoint is a plus)
• Knowledgeable in basic internet use – E-mail, Search, Social Media
• Proficient in both basic conversational Filipino and English
• Knows how to drive (manual and automatic) and park vehicles, with valid Driver’s License

Opportunities:
• Will receive extensive training and guidance in Operations, Customer Service, Sales & Marketing
• Opportunity to contribute to the growth and enjoy the success of the company through his work
• Opportunity to work alongside company founder in growing the business
• Will receive guidance and mentoring direct from the company founder
• Inclusion in leadership pool and understudy for possible advancement (e.g. to Junior and Senior Service Supervisor) given necessary tenure, training, experience and performance

Compensation Plan:
Salary - probationary period: Php15,000 a month
Salary - when regularized: Php18,000 a month
Additional Allowance: Php1,000 a month (when regularized or as directed by management)
Sales Incentive: Per top management prerogative
Auto detailing benefits for personal car

Requirements:
• In-person, face to face interview
• Police clearance
• NBI clearance
• Barangay clearance
• 1 x 1 picture – 2 pcs.
• Additional valid or government-issued IDs – 2 kinds