
Call Center Agent
4 weeks ago
Overview
Respond to customer inquiries via phone, email, or chat. Provide accurate information about products and services. Resolve customer complaints and issues in a timely manner. Document all interactions in the customer database. Meet performance goals including call handling time and customer satisfaction. Work collaboratively within a team to improve service quality.
Responsibilities- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues in a timely manner.
- Document all interactions in the customer database.
- Meet performance goals including call handling time and customer satisfaction.
- Work collaboratively within a team to improve service quality.
- High/Senior High School diploma required.
- Less than 1 year of experience in a call center environment.
- Proficiency in English, strong customer service skills, scheduling expertise, problem-solving abilities, and familiarity with Salesforce.
- Excellent communication, teamwork, organizational skills, and persuasive sales techniques.
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