Loyalty Program Officer

2 days ago

Taguig, Philippines HRTX Full time

Role: Loyalty Program Officer Department: Marketing / CRM / Customer LoyaltyReports to: Loyalty Program Supervisor / Marketing ManagerWork Location: Taguig Job Summary: We are seeking a Loyalty Program Officer with at least a year of experience in retail marketing, CRM, or customer engagement. The role is responsible for supporting the day-to-day operations, analysis, and execution of the supermarkets customer loyalty program. This includes assisting in program planning, monitoring redemptions, coordinating with stores and vendors, and analyzing customer data to support retention and repeat purchases. Key Responsibilities: Assist in the execution of loyalty program campaigns, point-earning mechanics, and redemption promos across branches. Coordinate with store teams to ensure program guidelines, signage, and mechanics are correctly implemented at branch level. Track and monitor member sign-ups, redemption performance, and overall program health. Assist in preparing weekly and monthly reports on loyalty member growth, transaction behavior, redemption trends, and promotion effectiveness. Address customer inquiries and concerns about loyalty membership, points, redemptions, or reward availabilityonline and in-store. Liaise with vendors and third-party partners for rewards sourcing, catalog management, and delivery timelines. Support the team in planning seasonal campaigns, co-branded promotions, or in-store activations linked to loyalty. Ensure timely communication rollouts through SMS, in-store posters, cashier scripts, and emails. Monitor competitor loyalty efforts and assist in recommending improvements based on customer insights. Qualifications: Bachelors degree in Marketing, Business Administration, Retail Management, or related field. 2-3 year of experience in a loyalty/CRM, retail marketing, or customer engagement role, preferably in supermarkets, groceries, or FMCG retail . Experience working with store teams or field operations is a strong advantage. Strong coordination, follow-through, and communication skills. Proficient in MS Excel (pivot tables, basic dashboards); familiarity with CRM or loyalty platforms is a plus. Comfortable working with large sets of customer data and drawing insights. Willing to visit branches and attend occasional weekend campaigns or activations. Preferred Skills & Traits: Strong attention to detail and accuracy Analytical mindset with initiative to improve customer touchpoints Customer service orientation Ability to manage multiple tasks under tight deadlines Experience with SMS/email marketing, reporting tools, or customer segmentation is a plus

  • Loyalty Program Officer

    2 days ago

    Taguig, Philippines HRTX Full time

    Location: BGC, Taguig Work Setup: Full Onsite Work Schedule: Day Shift | Monday to Friday Role Overview The Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth....

  • Loyalty Program Officer( Rewards

    4 weeks ago

    Taguig, Philippines HRTX Full time

    Loyalty Program Officer( Rewards & Customer Loyalty) - Retail Job Openings Loyalty Program Officer( Rewards & Customer Loyalty) - Retail About the job Loyalty Program Officer( Rewards & Customer Loyalty) - Retail Loyalty Program Officer is to support some large initiatives to their consumer facing loyalty program. To lead and manage our customer loyalty...

  • Loyalty Program Officer( Rewards

    3 days ago

    Taguig, Philippines HRTX Full time

    Loyalty Program Officer is to support some large initiatives to their consumer facing loyalty program. To lead and manage our customer loyalty initiatives. This role is integral to enhancing customer engagement, driving repeat business and overall drive sales in the organization. The ideal candidate will have a deep understanding of loyalty programs,...

  • Loyalty Program Officer( Rewards

    2 days ago

    Taguig, Philippines HRTX Full time

    Loyalty Program Officer is to support some large initiatives to their consumer facing loyalty program. To lead and manage our customer loyalty initiatives. This role is integral to enhancing customer engagement, driving repeat business and overall drive sales in the organization. The ideal candidate will have a deep understanding of loyalty programs,...

  • Loyalty Program Officer

    4 weeks ago

    Taguig, Philippines HRTX Full time

    About the job Loyalty Program Officer (FMCG | F&B) Role: Loyalty Program Officer Department: Marketing / CRM / Customer LoyaltyReports to: Loyalty Program Supervisor / Marketing ManagerWork Location: Taguig Job Summary: We are seeking a Loyalty Program Officer with at least a year of experience in retail marketing, CRM, or customer engagement. The role...

  • Loyalty Program Officer

    3 days ago

    Taguig, Philippines HRTX Full time

    Role: Loyalty Program Officer Department: Marketing / CRM / Customer LoyaltyReports to: Loyalty Program Supervisor / Marketing ManagerWork Location: Taguig Job Summary: We are seeking a Loyalty Program Officer with at least a year of experience in retail marketing, CRM, or customer engagement. The role is responsible for supporting the day-to-day operations,...

  • Marketing Associate

    3 days ago

    Taguig, Philippines HRTX Full time

    Location: BGC, Taguig Work Setup: Full Onsite Work Schedule: Day Shift | Monday to Friday Role OverviewThe Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth....

  • Marketing Associate

    3 weeks ago

    Taguig, Philippines HRTX Full time

    Marketing Associate (Loyalty/Rewards Program Management) | Retail Job Openings Marketing Associate (Loyalty/Rewards Program Management) | Retail About the job Marketing Associate (Loyalty/Rewards Program Management) | Retail Location: BGC, Taguig Work Setup: Full Onsite Work Schedule: Day Shift | Monday to Friday Role Overview The Loyalty Program Officer...

  • Customer Retention Manager

    4 weeks ago

    Taguig, Philippines HRTX Full time

    Role Overview The position will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of...

  • Retail Marketing Associate – Loyalty Programs

    3 days ago

    Taguig, Philippines HRTX Full time

    Job Summary: The Retail Marketing Associate is responsible for conceptualizing, developing, and executing customer loyalty programs, promotional campaigns, and bundling strategies that enhance customer retention and increase repeat purchases. This role plays a key part in strengthening brand loyalty and ensuring a seamless customer experience across all...