Loyalty Program Officer
4 weeks ago
Role: Loyalty Program Officer Department: Marketing / CRM / Customer LoyaltyReports to: Loyalty Program Supervisor / Marketing ManagerWork Location: Taguig Job Summary: We are seeking a Loyalty Program Officer with at least a year of experience in retail marketing, CRM, or customer engagement. The role is responsible for supporting the day-to-day operations, analysis, and execution of the supermarkets customer loyalty program. This includes assisting in program planning, monitoring redemptions, coordinating with stores and vendors, and analyzing customer data to support retention and repeat purchases. Key Responsibilities: Assist in the execution of loyalty program campaigns, point-earning mechanics, and redemption promos across branches. Coordinate with store teams to ensure program guidelines, signage, and mechanics are correctly implemented at branch level. Track and monitor member sign-ups, redemption performance, and overall program health. Assist in preparing weekly and monthly reports on loyalty member growth, transaction behavior, redemption trends, and promotion effectiveness. Address customer inquiries and concerns about loyalty membership, points, redemptions, or reward availabilityonline and in-store. Liaise with vendors and third-party partners for rewards sourcing, catalog management, and delivery timelines. Support the team in planning seasonal campaigns, co-branded promotions, or in-store activations linked to loyalty. Ensure timely communication rollouts through SMS, in-store posters, cashier scripts, and emails. Monitor competitor loyalty efforts and assist in recommending improvements based on customer insights. Qualifications: Bachelors degree in Marketing, Business Administration, Retail Management, or related field. 2-3 year of experience in a loyalty/CRM, retail marketing, or customer engagement role, preferably in supermarkets, groceries, or FMCG retail . Experience working with store teams or field operations is a strong advantage. Strong coordination, follow-through, and communication skills. Proficient in MS Excel (pivot tables, basic dashboards); familiarity with CRM or loyalty platforms is a plus. Comfortable working with large sets of customer data and drawing insights. Willing to visit branches and attend occasional weekend campaigns or activations. Preferred Skills & Traits: Strong attention to detail and accuracy Analytical mindset with initiative to improve customer touchpoints Customer service orientation Ability to manage multiple tasks under tight deadlines Experience with SMS/email marketing, reporting tools, or customer segmentation is a plus
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Loyalty Program Officer
4 weeks ago
Taguig, Philippines HRTX Full timeLocation: BGC, Taguig Work Setup: Full Onsite Work Schedule: Day Shift | Monday to Friday Role Overview The Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth....
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Loyalty Program Officer( Rewards
4 weeks ago
Taguig, Philippines HRTX Full timeLoyalty Program Officer is to support some large initiatives to their consumer facing loyalty program. To lead and manage our customer loyalty initiatives. This role is integral to enhancing customer engagement, driving repeat business and overall drive sales in the organization. The ideal candidate will have a deep understanding of loyalty programs,...
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Customer Retention Manager
3 weeks ago
Taguig, Philippines HRTX Full timeRole Overview The position will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer...
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Customer Retention Manager
1 week ago
Taguig, Philippines HRTx Inc. Full timeLocation: BGC, Taguig Work Setup: Full Onsite Work Schedule: Day Shift | Monday to Friday Role Overview The position will be responsible for leading key initiatives within the organization’s consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal...
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Product Manager – VIP
1 week ago
Taguig, Philippines Q2 HR Solutions Inc. Full timeWork Arrangement: BGC, Taguig | Full Onsite | Dayshift About the Role We are seeking a highly motivated Social Media Platform VIP Product Manager to lead the strategy, development, and optimization of our VIP membership products. This role will focus on creating exceptional experiences for high-value users, enhancing engagement, and driving long-term...
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Retail Marketing Associate – Loyalty Programs
4 weeks ago
Taguig, Philippines HRTX Full timeJob Summary: The Retail Marketing Associate is responsible for conceptualizing, developing, and executing customer loyalty programs, promotional campaigns, and bundling strategies that enhance customer retention and increase repeat purchases. This role plays a key part in strengthening brand loyalty and ensuring a seamless customer experience across all...
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Program Manager
4 weeks ago
Taguig, Philippines St. Luke's Medical Center Full timeThe Program Manager will guide project planning, ensuring alignment with Transformation Office standards, and overseeing execution through active participation in daily operations, stakeholder engagement, and risk management. He/she is responsible for ensuring quality, adherence to timelines and KPIs, and efficient use of resources across multiple projects....
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Program Coordinator
2 weeks ago
Taguig, Philippines Trusting Social Full timeProgram Coordinator at Trusting Social About Us Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've...
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Program Coordinator
2 weeks ago
Taguig, Philippines Trusting Social Career Page Full timeJoin to apply for the Program Coordinator role at Trusting Social Career Page About Us Trusting Social is an AI fin‑tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI‑powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to...
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Program Coordinator
2 weeks ago
Taguig, Philippines Trusting Social Full timeAbout Us Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we\'ve become the leading credit risk assessment...
