GBS Collections Associate

Job Summary This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. Responsibilities Provides excellent customer service. Responds to customer inquiries within required service level agreement. Identifies, prioritizes, and resolves complex issues delaying payment. Develops, creates, and analyzes collection and accounts receivable reports. Updates customer and other stakeholder information using various software programs. Monitors and maintains assigned customer accounts. Submits recommendations to write-off account balances. Qualifications Bachelor’s Degree or International equivalent – Preferred Bachelor’s Degree or International equivalent in Business or related field – Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment – Preferred English 80% required. Tipo De Colaborador Permanente Seniority level Entry level Employment type Full-time Job function Accounting/Auditing and Finance A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação. Location: Medellin, Central Visayas, Philippines Referrals increase your chances of interviewing at UPS by 2x #J-18808-Ljbffr