Global Business Process Analyst

2 weeks ago

Taguig, Philippines HRTX Full time

About the job Global Business Process Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Optimization and Documentation :

  • o Create, update, and distribute process documentation and SOPs.
  • o Regularly audit existing documentation for accuracy and completeness.
  • o Evaluate all processes for efficiency and automation opportunities
  • o Lead improvement initiatives within IT

Data Analytics

  • o Distill complex data sets into actionable operational metrics

Operational Data Reporting:

  • o Report on Key Performance Indicators (KPIs).
  • o Generate a compliance tracking and reporting process.

Project Management

  • o Supports global transition for assigned areas to include task tracking, dependencies, dates, owners, statuses, and risk identification.
  • o Embedding company PMO standards into all project management activities

System Ownership:

  • o Function as a Business Analyst for the functional area's systems.
  • o Collaborate with system admins and experts to ensure the use of current versions.
  • o Drive adoption of new features and functionalities that align with business goals.
  • o Identify and implement automation opportunities.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

  • Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Expertise in IT process maintenance and optimization, supported by a strong foundation in process improvement methodologies (ITIL, Lean Six Sigma, BPM).
  • Experience as a Business Analyst with a focus on modern IT tools, specifically ServiceNow.
  • Experience with project management
  • Ability to work collaboratively with system admins and experts.
  • Proficiency in key IT operational data reporting and KPI analysis.
  • Knowledge of automation tools and techniques
  • Certifications such as ITIL, Lean Six Sigma, and BPM are a plus.
  • Must be amenable to working on a full onsite setup.
  • Must be amenable to working a night shift schedule.
  • Must be amenable to working in BGC area.
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