Sr. Associate, Associate Relations

3 weeks ago

Muntinlupa, Philippines Capital One Full time

Overview

Capital One Muntinlupa City, National Capital Region, Philippines

Senior Associate, Associate Relations

Capital One Muntinlupa City, National Capital Region, Philippines

Note: This description has been refined to remove boilerplate and present responsibilities and qualifications clearly.

General Responsibilities

General Responsibilities:

  • Provides functional support in the assigned sub-function, including but not limited to Associate Relations
  • Oversees day to day management of Associate Relations (AR) administration processes
  • Supervises and accounts daily case management including AR-related cases, inquiries and notifications
  • Liaises with associates on AR-related inquiries and ensures inquiries are responded to timely and logged accurately
  • Prepares AR documentation and AR-related reports for audit, to be submitted on designated time
  • End-to-end handling of AR-related tasks
  • Conducts Learning Sessions, New Hire Orientation and People Manager Onboarding
  • Serves as an AR partner to other stakeholders
  • Conflict resolution and mediation
  • People Management, as applicable
    • Ensures individual and team productivity targets are achieved through periodic reviews and adjustments
    • Provides individual career development coaching to team, including feedback, support for continuing education, and modeling desired competencies, behavior, and values
  • May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
  • All other job-related duties that may be assigned from time to time
Qualifications
  • College graduate or equivalent work experience
  • Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
  • 3 years working experience in related discipline, preferably with 1 year experience in supervisory role
  • Knowledge in Philippine labor laws and regulations
  • Project management and process improvement
  • Excellent oral and written communication skills, analytical skills, customer focus
  • Proficient in Google Workspace and Salesforce
  • Amenable to work in a Mid Shift and Night Shift Schedule
  • Amenable to work in Alabang
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Human Resources
Closing

This posting is provided for job search and application tracking purposes.

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