Digital Transformation Consultant

2 weeks ago

Iloilo City, Philippines Teknowiz Full time

Teknowiz Iloilo, Western Visayas, Philippines Digital Transformation Consultant Location- ILOILO, PH (Onsite) Job Description Identification of opportunities followed with project execution to meet the agreed targets with clients. LEAN Six Sigma and Digital Transformation Project mentoring. Build curated, market leading transformation solutions for the client working with cross‑functional teams (internal and external). Market research across best‑in‑class CX practices, contact center demands, evolving trends etc. Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due‑diligence, re‑imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc. Conduct Lean Six Sigma trainings. Qualifications Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement. System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web‑based applications). Language proficiency (English) - Good/ Excellent. Should possess good analytical skills, communication, and negotiation skills. Excellent knowledge of Excel, Word, Power point & Minitab. Certified Greenbelt/Blackbelt. Project management and design thinking practitioner. P&C Insurance experience. CX Transformation experience. Action and results oriented, self‑driven person with high energy level, analytical and structured, quality focused and adaptable. Require candidate with process improvement and /or digital transformation experience of at least 8 to 10 years, with some years in BPO settings. This is an individual contributor role. Seniority level Mid-Senior level Employment type Full‑time Job function Business Development and Sales Industries IT Services and IT Consulting #J-18808-Ljbffr

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