Incident Manager

Qualifications: ● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations ●Must have experience with Major and Minor Incidents ●Know and has a background in P1 and P2 ●critical incident debriefs ● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field ●...

A. Incident & Problem Management ● Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. ● Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). ● Establishes and maintains communications with key IT and...

Qualifications: ● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations ●Must have experience with Major and Minor Incidents ●Know and has a background in P1 and P2 ●critical incident debriefs ● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field ●...

Incident Manager (Junior to Mid Level)The Incident Manager will represent his/her department towards the Business Units and project teams and will assure a determining role in the management, support, maintenance, implementation, administration and lifecycle management of Production solutions.Job Qualification:- Bachelor’s Degree in an IT-related,...

A. Incident & Problem Management ● Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. ● Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). ● Establishes and maintains communications with key IT and...

A. Incident & Problem Management • Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. • Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). • Establishes and maintains communications with key IT and...

Incident Manager (Junior to Mid Level) The Incident Manager will represent his/her department towards the Business Units and project teams and will assure a determining role in the management, support, maintenance, implementation, administration and lifecycle management of Production solutions. Job Qualification: - Bachelor’s Degree in an IT-related,...

A. Incident & Problem Management • Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. • Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). • Establishes and maintains communications with key IT and...

Incident Manager (Junior to Mid Level) The Incident Manager will represent his/her department towards the Business Units and project teams and will assure a determining role in the management, support, maintenance, implementation, administration and lifecycle management of Production solutions. Job Qualification: - Bachelor’s Degree in an IT-related,...

Job Qualification● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field ● At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations● Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced...

Job Qualification ● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field ● At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations ● Strong verbal and written communication skills, with the ability to translate technical information to business terminology and...

Job Qualification ● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field ● At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations ● Strong verbal and written communication skills, with the ability to translate technical information to business terminology and...

LOCATION: MANILA AND CEBU PHILIPPINES JOB TITLE: INCIDENT MANAGER Job Description: RESPONSIBILITIES: - Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs. - Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved - Informing the key...

LOCATION: MANILA AND CEBU PHILIPPINES JOB TITLE: INCIDENT MANAGER Job Description: RESPONSIBILITIES: - Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs. - Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved - Informing the key...

Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.Serves as the point person in the coordination of critical incidents affecting the Client Business operations.Overall responsible for ensuring consistent adherence to requirements and standards of the Change Management process.Ensures that all changes within...

Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Serves as the point person in the coordination of critical incidents affecting the Client Business operations. Overall responsible for ensuring consistent adherence to requirements and standards of the Change Management process. Ensures that all changes...

Overview55,000 PHP ~ 55,000 PHPTelecommunicationJob DescriptionThe Incident Manager will oversee and coordinate with various support teams to address internal and customer escalations. This role operates independently within the Service Management framework.ResponsibilitiesIncident Escalations Acknowledge and manage escalated tickets, applying critical...

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field• At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations• Strong verbal and written communication skills, with the ability to translate technical information Ill business terminology and experienced with Client, Vendor...

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field • At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations • Strong verbal and written communication skills, with the ability to translate technical information Ill business terminology and experienced with Client,...

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field • At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations • Strong verbal and written communication skills, with the ability to translate technical information Ill business terminology and experienced with Client,...