Survey Support Specialist

23 hours ago

Work From Home, Philippines Mind Stream Solution Full time
As a Survey Support Specialist, you will be responsible for supporting our business by assisting both our customers and survey teams. In addition to supporting new or established surveys, you will assist with survey preparation, including contact research and expansion prior and during the survey solicitation.
ADDITIONAL INFORMATION
Career Pathing & Growth Opportunities
DUTIES AND RESPONSIBILITIES
Acquires survey product and software knowledge and provide client support.
Provides administrative and logistical support including research, progress tracking, and documentation.

Conduct and monitor email and phone communications for survey participation.

Research and update and maintain participant contacts.

Creates survey subscriptions and user set up and ensures accurate execution of order forms.

Assists with research and data analysis projects.

Monitors accuracy of Salesforce CRM and takes corrective action when necessary.

Audits and processes surveys that were started and have not been submitted.

Assists internal or external customers with spreadsheet errors to ensure successful upload to online survey portal.

Assists customer service with customer questions or requests.

Assist in the completion of other projects as needed.

  • Survey Support Specialist

    24 hours ago

    Work From Home, Philippines Mind Stream Solution Full time

    As a Survey Support Specialist, you will be responsible for supporting our business by assisting both our customers and survey teams. In addition to supporting new or established surveys, you will assist with survey preparation, including contact research and expansion prior and during the survey solicitation. ADDITIONAL INFORMATION Career Pathing & Growth...

  • Survey Support Coordinator

    24 hours ago

    Work From Home, Philippines Mind Stream Solution Full time

    JOB SUMMARY As a Survey Support Coordinator, you will be responsible for supporting our business through assisting our survey participants, as well as supporting our survey operations staff. You will be the participation contact for surveys, including participation solicitation, order form submission and participant reporting. ADDITIONAL...

  • Survey Support Coordinator

    23 hours ago

    Work From Home, Philippines Mind Stream Solution Full time

    JOB SUMMARY As a Survey Support Coordinator, you will be responsible for supporting our business through assisting our survey participants, as well as supporting our survey operations staff. You will be the participation contact for surveys, including participation solicitation, order form submission and participant reporting. ADDITIONAL...

  • Software Quality Assurance Engineer

    6 days ago

    Work From Home, Philippines Mind Stream Solution Full time

    Company OverviewMind Stream Solution is a cutting-edge technology company dedicated to delivering innovative software solutions that exceed client expectations.Job DescriptionWe are seeking a highly skilled Software Quality Assurance Engineer to join our team. In this role, you will be responsible for ensuring the highest quality of our software products by...

  • Content Creation Specialist

    6 days ago

    Work From Home, Philippines Mind Stream Solution Full time

    Company OverviewMind Stream Solution is a dynamic organization that excels in delivering innovative solutions. Our team is passionate about creating engaging content that resonates with our audience.Job DescriptionWe are seeking an experienced Digital Content Writer to join our team. As a key member, you will be responsible for crafting high-quality,...