Team Leader for Travel

1 week ago

Pasig, Philippines Enshored Inc. Full time

DUTIES AND RESPONSIBILITIES Manage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations. Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation. Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff. Carry out needs, assessments and performance reviews to officers. Setting and meeting performance targets for efficiency and quality. Ensure that the Service Delivery processes and team are meeting Enshored and client specific KPI targets. Practice and ensure compliance with all policies and procedures of the company. Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience. Coordinate with Recruitment, IT and liaising with the HR team. MINIMUM REQUIREMENTS AND QUALIFICATIONS With GDS experience. 2-5 years of experience working as a Team Leader in a BPO setting. High level of initiative, accountability, and self-motivation. Strong customer service orientation. The ability to build a productive and highly engaged work environment. Maintain calmness and composed under tight pressure and provocations. Ability to work independently and take responsibility for seeing things through to completion. High Attention to details. Open to feedback and criticism. Bachelor's/College degree. Strong leadership, people management, administrative, and numeracy skills. Strong written and verbal English communication skills. Proven experience at developing and maintaining relationships with key internal and external stakeholders. Team facilitation and training skills. Commitment to delivering to the highest quality first time. Proven ability to work to deadlines and under pressure with a positive attitude. Above Average communication skills in English. #J-18808-Ljbffr

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