Customer Service
4 weeks ago
Customer Service & Logistics Coordinator – Hybrid | Midshift | HMO + Dependent Coverage Customer ServiceHybrid Remote , Manila,Philippines Position at FiltaGlobal Philippines Inc. Location: Hybrid Set up - RCBC, Makati City Schedule: Monday to Friday, 3:00 PM – 12:00 MN About the Company A UK-based manufacturer of specialist roofing components supplying contractors, distributors, and specifiers. The company designs and delivers ventilation, access, and roof hardware systems for a wide range of roof types, and supports projects from design through installation with technical guidance and training. They’re now looking for a Customer Service & Logistics Coordinator to join their growing team in Makati, Philippines. Why You’ll Love Working With Us HMO healthcare for you and 1 dependent (including COVID coverage). 20 combined SL/VLs per year, accruing from day one (10 available upon regularization). 13th-month bonus and all government-mandated benefits. Company-provided equipment + monthly internet allowance. Member Wellness Program. Year-End Party + Christmas hamper. Udemy access for continuous learning. Paid birthday leave, birthday cake, and milestone anniversary gifts. What You’ll Be Doing Deliver a friendly first touchpoint: handle incoming calls and direct them promptly to the right team. Stay on top of the inbox: triage and respond to inbound emails to keep workflows moving. Own order processing in Sage: enter, verify, and update customer orders with accuracy and speed. Set production up for success: prepare complete, timely documentation and job packs. Convert enquiries to revenue: provide quick, accurate pricing and professional quotations. Keep the office running smoothly: manage admin tasks and maintain stock of consumables. What You’ll Bring 2 years in customer support, order entry, or admin (internships ok). Clear spoken and written English; confident phone manner. Basic Excel/Google Sheets: filters, VLOOKUP/XLOOKUP (or willingness to learn), pivot basics. Strong attention to detail and follow-through; comfortable with checklists/SOPs. Willing to work UK-aligned hours and collaborate across teams. Bonus Points For Experience with an ERP/accounting system (Sage, NetSuite, Xero, Odoo, etc.). Exposure to order processing, quotations, or inventory. Basic logistics know-how (courier booking, commercial invoices; Incoterms awareness is a plus). Ready to Apply? We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire. Want to fast-track your application? Connect with Andrea Perez at LinkedIn . Important: This role is open to Filipino citizens only. Applications must be submitted in English. Let’s build something great together Disclaimer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
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