Application Support Specialist
2 days ago
Application Support Specialist Apply for the Application Support Specialist role at Chevron . About The Role This position is based at 6750 Building, Makati City, Philippines . The role involves providing technical assistance and support for Chevron’s retail stations, ensuring smooth operations of Point of Sale (POS) systems and associated technologies. Responsibilities Deliver responsive customer service through inbound calls, resolving technical issues for retail stations nationwide. Troubleshoot and support POS systems and forecourt technologies, handling hardware, software, and programming concerns. Assist station personnel with basic POS operations and peripheral devices (prnters, card terminals, scanners, pump dispensers). Escalate complex cases and coordinate with vendors for service dispatches (POS terminals, network devices, dispensers, card terminals, telephony services). Accurately document issues, solutions, and communications using the case management system. Guide store personnel and technicians through troubleshooting steps to minimize sales disruption. Provide training on procedural issues related to terminal and dispenser functionalities. Resolve approximately 90% of incoming issues through clear verbal instructions. Analyze problems, prioritize tasks, anticipate outcomes, and execute decisions with attention to detail. Support business program initiatives, including grocery rewards loyalty and Chevron Texaco Rewards. Collaborate with internal teams such as Retail Marketing (RMC), Retail Systems, North America Retail System Support, and other Chevron groups. Adapt communication style to effectively engage with diverse caller personalities. About You Bachelor's degree in any field. Proficient in MS Office applications. Strong oral and written communication skills. Strong interpersonal, organizational, and leadership skills. Good analytical and problem‑solving skills. Ability to deliver effective presentations across a multicultural customer base. Open to shift work (night, weekend, holiday) for a 24x7 operation. Experience dealing with US clients. Call center experience is a plus. Benefits Competitive salary. Allowances, medical, and optical reimbursements. Health care coverage for you and eligible dependents. Robust employee‑centered health and wellness programs. Time‑off to promote healthy work‑life balance or care for family. Annual corporate incentive bonus when company goals are met. Recognition and awards program. Life insurance. Career development opportunities through onboarding, training, mentoring, volunteering, and networking groups. Connect with Us Follow Chevron on Facebook , Instagram , LinkedIn , and Twitter for updates and insights. #J-18808-Ljbffr
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