Team Lead, Account Management

7 days ago

Cebu City, Philippines Dynata Full time

Responsibilities

  • Train and develop account managers to constantly improve and become consultative sales professionals.
  • Monitor and leverage data to improve sales performance.
  • Ensure account managers are assigned to the right accounts and workloads are distributed properly.
Scope of Impact
  • Has responsibility for a group or team of employees and influences sub-unit/ department results where procedures are largely standardized.
  • Coordinates activities of support/production teams.
  • Sets priorities to ensure task completion.
  • May spend time doing more involved aspects of work done by team members, with added responsibility for assigning, checking and maintaining workflow.
  • Works within budget set by manager.
  • Assesses situations, draws conclusions, and recommends or implements courses of action to staff.
  • May train non-professional staff.
Strategic Planning
  • Works to apply policies or standards widely accepted within the function.
  • Identifies and resolves day-to-day technical and operational problems.
  • Makes decisions, guided by policies, procedures and own business plan, that impact the efficiency and effectiveness of own area.
  • Sets priorities for employees to meet daily deadlines develops plans to meet short-term objectives.
Customer Focus
  • Interprets customer needs and assesses requirements.
  • Effectively communicates information and checks for understanding.
  • Explains difficult issues and obtains agreement as needed.
  • Interacts with unit management on significant matters, often requiring coordinating activities.
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