Team Lead, Account Management

7 days ago

Cebu City, Philippines Dynata Full time

Team Lead, Account Management - Sales

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Remote type: In-office locations: Philippines (Cebu)

Time type: Full time

Posted on: Posted 30+ Days Ago

Job requisition id: REQ12192

Dynata’s Team Lead, Account Management is responsible for overseeing a team of Account Managers, ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.

Shift: Mon - Friday, 10PM - 7AM Cebu local time.

Key Responsibilities:
  1. Leadership
  • Train and develop Account Managers to improve their efficiency and expertise in quote preparation.
  • Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates.
  • Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations.
  • Actively track and communicate key performance indicators (KPIs).
Workload & Escalation Management
  • Ensure Account Managers are assigned to the appropriate sales channels, balancing workloads effectively.
  • Support team members on complex quotes requiring additional assistance.
  • Manage people scheduling to ensure optimal team coverage.
Ad-hoc & Cross-Functional Support
  • Work with Account Manager Team Leads to enhance quote quality, timeliness, and other shared metrics.
  • Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues in the sales cycle.
  • Provide support on ad-hoc issues to ensure smooth team operations.
  • Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.
Qualifications:
  • Experience in sales support, operations, or team leadership roles.
  • Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
  • Excellent communication and leadership abilities, focusing on team development.
  • Experience in process management, KPI tracking, and continuous improvement initiatives.
  • Proficiency in CRM, sales tools, and workflow management systems is preferred.
Similar Jobs (1) Team Lead, Account Management - Sales

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